Harpers Trace Deli - Food Service Rep - Part time

H-E-B; Conroe (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

H-E-B is seeking a Food Service Representative to maintain a well-stocked department and provide outstanding customer service. You will prepare and merchandise fresh products daily while ensuring food safety and sanitation standards are met.

You will handle customer inquiries, take orders, and use basic product knowledge to meet shopper needs. The role involves operating display cases and supporting Bakery, Deli, and Prepared Foods as required.

Qualifications

• Must be 18+ years old.
• Experience in customer service preferred.
• Knowledge of computer systems and equipment (e.g., PC, scales, label machine).
• Food safety and sanitation training upon hire.
• HS Diploma or GED required.

Responsibilities

• Provide superior customer service and take orders from customers by phone or in person.
• Prepare, package, and merchandise fresh product daily while maintaining standards.
• Maintain food safety and sanitation standards and operate/display equipment properly.
• Use suggestive selling techniques and product knowledge to meet customer needs.
• Assist in Bakery/Delicatessen/Prepared Foods as needed and follow department procedures.

Skills

Strong customer service

Communication skills

Reading and writing

Planning and organizing

Ability to work in fast-paced

Knowledge of computer systems

Education

HS Diploma or GED

Tools

Point of Sale system

Job description

Responsibilities

Job Summary: As a Food Service Representative, you'll provide a well‑stocked, well‑maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Key Responsibilities & Essential Functions

Customer Service: Provides superior customer service. Takes orders from customers by telephone or in person. Answers customer questions regarding products; assists them with selections.

Food Service / Production

Prepares, packages, and merchandises fresh product effectively. Slices, packages, labels, rotates, and culls products for poor quality. Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes).

Sales

Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.

Food Safety

Cleans and sanitizes display cases. Operates / maintains equipment properly. Complies with H-E-B food safety and sanitation standards. Complies with department / Store operating procedures.

Additional Department‑Specific Responsibilities

BAKERY: Records production and shrink to aid in production planning. Assists in technical areas as needed (e.g., baking, frying, and decorating). Culls bakery products for poor quality, expiration dates.

DELI: Takes care of service counter customers. Uses ordering system applications. Uses Fresh Production Planner. Performs inventory management processes (MSI, PAW) as required. If applicable, ensures catering orders are prepared and ready in time for Customer pickup. Performs all sanitation and maintenance tasks for Deli slicers.

PREPARED FOODS: Serves / packages products at customer's request. Educates customers on preparation / reheating instructions of prepared foods. Prepackages condiments (sauces, dressings) for prepared food items. Cuts, slices, dices, chops, food in preparation for chef.

Qualifications & Key Requirements

Age Requirement: 18+ Work Experience: Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)

• Required Strong customer service skills
• Required Communication and interpersonal skills
• Required Reading and writing skills
• Required Planning and organizing skills
• Required Ability to work in a fast‑paced environment
• Required Education: HS Diploma or GED or equivalent
• Required Licenses/Certifications: Completion of Company Orientation
• Required Food safety and sanitation training - upon hire
• Required Physical Demands & Working Conditions: Function in a fast‑paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Perform the following, based on your Department: Bakery: Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs** Deli: Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5 hours per 8‑hour day; Occasionally: 0. 2.5 hours per 8‑hour day.
• 5.5 hours per 8‑hour day; Occasionally: 0
• 2.5 hours per 8‑hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2021