Austin 20 (Parmer/McNeil) Bakery - Food Service Rep - Part time

H-E-B; Austin (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

H-E-B in Austin, TX is seeking a Food Service Representative to keep the department well stocked and maintained while delivering outstanding customer service. You will daily assist customers and manage product displays.

Responsibilities include preparing, packaging, and merchandising fresh foods; following food safety standards; operating relevant equipment; and collaborating across Bakery, Deli and Prepared Foods to meet store goals.

Qualifikationen

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Completion of Company Orientation
• Food safety and sanitation training – upon hire

Aufgaben

• Provides superior customer service and answers questions about products.
• Prepares, packages, and merchandises fresh product; rotates stock.
• Uses suggestive selling techniques to meet customer needs.
• Cleans and sanitizes display cases; follows food safety standards.
• Supports Bakery, Deli and Prepared Foods with department tasks.

Kenntnisse

Customer service

Communication

Reading & writing

Planning & organizing

Fast-paced environment

Ausbildung

HS Diploma or GED

Jobbeschreibung

Responsibilities

Job Summary: As a Food Service Representative, you'll provide a well‑stocked, well‑maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Key Responsibilities & Essential Functions

Customer Service: Provides superior customer service. Takes orders from customers by telephone or in person. Answers customer questions regarding products; assists them with selections.

Food Service / Production

Prepares, packages, and merchandises fresh product effectively. Slices, packages, labels, rotates, and culls products for poor quality. Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes).

Sales

Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.

Food Safety

Cleans and sanitizes display cases. Operates / maintains equipment properly. Complies with H-E-B food safety and sanitation standards. Complies with department / Store operating procedures.

Additional Department‑Specific Responsibilities

BAKERY: Records production and shrink to aid in production planning. Assists in technical areas as needed (e.g., baking, frying, and decorating). Culls bakery products for poor quality, expiration dates.

DELI: Takes care of service counter customers. Uses ordering system applications. Uses Fresh Production Planner. Performs inventory management processes (MSI, PAW) as required. If applicable, ensures catering orders are prepared and ready in time for Customer pickup. Performs all sanitation and maintenance tasks for Deli slicers.

PREPARED FOODS: Serves / packages products at customer's request. Educates customers on preparation / reheating instructions of prepared foods. Prepackages condiments (sauces, dressings) for prepared food items. Cuts, slices, dices, chops, food in preparation for chef.

Qualifications & Key Requirements

Age Requirement: 18+ Work Experience: Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)

• Required Strong customer service skills
• Required Communication and interpersonal skills
• Required Reading and writing skills
• Required Planning and organizing skills
• Required Ability to work in a fast‑paced environment
• Required Education: HS Diploma or GED or equivalent
• Required Licenses/Certifications: Completion of Company Orientation
• Required Food safety and sanitation training - upon hire
• Required Physical Demands & Working Conditions: Function in a fast‑paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Perform the following, based on your Department: Bakery: Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs** Deli: Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5 hours per 8‑hour day; Occasionally: 0. 2.5 hours per 8‑hour day.
• 5.5 hours per 8‑hour day; Occasionally: 0
• 2.5 hours per 8‑hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2021