Harpers Trace Cooking Connection - Culinary Selling Specialist - Part time

H-E-B; Conroe (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

H-E-B is seeking a Culinary Selling Specialist to lead in-store cooking demonstrations and create local-appealing recipes in the Cooking Connection kitchen. You will engage customers with ingredient knowledge, beverage pairings, and cooking techniques to boost experiences and sales.

Responsibilities include hosting events, advising on menu planning, and assisting with wine education and tastings. This role emphasizes hospitality, cross-merchandising, and strong product knowledge in a fast-paced

Qualifications

• Experience in food and cooking or sales demonstrations in a professional environment.
• Knowledge of displayed products to guide customers in multiple uses.
• Ability to learn H-E-B systems and processes (scheduling, recipe authoring, product ordering, display planning, MS Office, internal websites, H-E-B mobile apps).
• Strong communication skills and a passion for hospitality.
• Ability to read and interpret safety rules, maintenance instructions and manuals.
• Ability to manage multiple priorities and shift focus between projects.

Responsibilities

• Engage Customers by hosting culinary demonstrations and creating a hub of food experiences.
• Develop thematic recipes and beverage pairings to drive customer engagement and sales.
• Cross-merchandise and maintain A+ standards in the Cooking Connection kitchen.
• Assist in cooking classes, wine education, and Dinner Series events when applicable.
• Answer culinary questions and suggest variations to accommodate dietary needs.
• Contribute culinary insights and local trends to in-store events and demonstrations.

Skills

Product knowledge

Advanced communication

Customer service

Merchandising

Cooking techniques

Reading comprehension

Multitasking

Flexibility in hours

Wine knowledge

Education

Degree in culinary arts, nutrition, home economics

Tools

H-E-B systems & MS Office

Job description

Responsibilities

Job Summary: As a Culinary Selling Specialist, you'll perform selling activation events in the Cooking Connection kitchen while assisting in development of appropriate recipes targeted to the local Customer base using key focus items. You'll engage Customers by creating a hub of food experiences through your knowledge of multiple ingredients, beverage recommendations, and cooking techniques to drive customer engagement and sales.

Key Responsibilities & Essential Functions

Sales / Customer Service: Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty. Creates an atmosphere of celebration by participating in total Store events, creating themed recipes, and cross merchandising. Welcomes / approaches Customers with the mindset of a host, catering to the needs of the Customer to ensure they feel welcomed, invited, and appreciated. Offers advice for menu / meal planning; scales recipes in size and skill level depending on customer needs. Conducts cooking method and recipe preparation demonstrations; executes food prep methods with high efficiency to maximize Customer interactions. Offers engaging, consistent, and relevant culinary conversations on the microphone to attract Customers. Serves as the expert in the day-s recipes; answers culinary questions; recommends variations and substitute ingredients for food allergy or food lifestyle needs. Suggests distinctive alcoholic and non-alcoholic beverage pairings. Develops and maintains relationships with Customers by recalling Customers- dietary needs / restrictions and wine preferences to tailor future visits. Contributes culinary insights, food trends, local trends, and Customer insights to in-Store cooking events. Assists in Cooking classes, Wine education, and Dinner Series execution when applicable. May conduct Connections floor demos.

Merchandising

Ensures A+ standards at the Connections kitchen including maintaining and cleaning fixtures, stocking conditions, plan-o-gram integrity, daily beginning, mid-day, and end-shift recovery, and perpetual inventory. Assists in building / maintaining merchandising displays; uses appropriate signs, tags, and branding for all events. Ensures Customer signage for the daily menu and daily sampling hours is updated and on display. Ensures backstock is worked. May support food production for retail sale.

Food Safety & Sanitation

Ensures compliance with federal, state, and H-E-B food safety regulations / standards. Completes all required food safety and related trainings. Maintains a professional, clean, healthy, and safe work environment. Ensures proper equipment use; cleans and sanitizes the kitchen, equipment, and counter tops per the A+ Standards. Operates under 5-S guidelines set by department leader. Preps products for use in demonstrations, sampling, and production, using the mise-en-place method. Uses proper personal protection equipment during operation of the department and during required tasks.

Qualifications & Key Requirements

Age Requirement: 21+

Work Experience: 2+ years of experience related to food and cooking or experience in sales, product demonstrations, or cooking in a professional environment

Knowledge/Skills/Abilities: Comprehensive knowledge of displayed products to guide customers in multiple uses

• Required Knowledge of or aptitude to learn H-E-B systems and processes (e.g., systems related to scheduling, recipe authoring, product ordering, display planning, MS Office, internal websites, H-E-B mobile apps)
• Required Advanced communication skills
• Required Strong customer service skills; passion for hospitality
• Required Merchandising skills
• Required Skills in basic cooking techniques (grill, sauté, roast, fry, etc.)
• Required Ability to read and interpret documents (e.g., safety rules, maintenance instructions, procedure manuals)
• Required Ability to manage multiple priorities and shift focus between projects
• Required Ability and willingness to work flexible hours
• Required Education: Degree in culinary arts, nutrition, home economics
• Preferred Licenses/Certifications: Completion of / ability to complete H-E-B Wine selling certification or similar experience
• Required Completion of / ability to complete TABC Certification
• Required Physical Demands & Working Conditions: Constantly stand, reach at waist, and grasp Occasionally sit, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions Demonstrate the ability to lift 60 lbs, and manage more than 60 lbs While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5
• 5.5 hours per 8-hour day; Occasionally: 0
• 2.5 hours per 8-hour day It is Partners- responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2022