Hardware Support Engineer

Gcore; Georgia; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid or remote options

Work from anywhere up to 45 days per y

Private medical insurance for you and/

Extra paid vacation and sick leave

Language courses

Modern offices with snacks

Team sports and social activities

Job summary

Gcore is seeking a Hardware Support Engineer to join our Infrastructure Team. You will handle troubleshooting and preventive maintenance of data center server hardware, collaborating with vendors and data center staff to resolve issues and optimize spare parts stock.

The role requires at least 3 years in IT hardware support, solid knowledge of server architecture, Linux basics, networking, and GPU cluster troubleshooting. Strong English and independent problem solving are essential for success.

Qualifications

• Minimum of 3 years of professional experience in IT, with a focus on hardware support.
• Excellent understanding of server architecture and components of PC hardware.
• Proven experience in diagnosing and troubleshooting hardware issues to resolution.
• Basic Linux/Unix knowledge.
• Familiarity with fundamental networking concepts, including network devices, InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute, etc.
• Familiarity with GPU clusters HW troubleshooting.
• Ability to independently identify and implement solutions for hardware-related challenges.
• Strong multitasking skills and effective time management abilities.
• Proficient English language skills (at least Intermediate level).

Responsibilities

• Perform troubleshooting and proactive maintenance tasks on server equipment located within the data center.
• Collaborate with suppliers, vendors, data center personnel, and customers to address hardware-related issues and ensure efficient resolution.
• Maintain accurate documentation of hardware configurations, changes, and issue resolutions.
• Contribute to the development and implementation of hardware maintenance processes and best practices.

Skills

Hardware support

Server architecture

Linux/Unix basics

Networking fundamentals

GPU clusters troubleshooting

Bash

Python (basic)

English communication

Tools

HP hardware

DELL hardware

Supermicro

Gigabyte

Arista

Cisco

APC

Job description

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Ready to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

We are currently looking for anHardware Support Engineer to join our Infrastructure Team which maintains and supports Gcore's data center equipment, troubleshooting issues and ensuring an optimized stock of spare parts.

What You’ll Do:

• Perform troubleshooting and proactive maintenance tasks on server equipment located within the data center.
• Collaborate with suppliers, vendors, data center personnel, and customers to address hardware-related issues and ensure efficient resolution.
• Maintain accurate documentation of hardware configurations, changes, and issue resolutions.
• Contribute to the development and implementation of hardware maintenance processes and best practices.

What We’re Looking For:

• Minimum of 3 years of professional experience in IT, with a focus on hardware support.
• Excellent understanding of server architecture and components of PC hardware.
• Proven experience in diagnosing and troubleshooting hardware issues to resolution.
• Basic Linux/Unix knowledge.
• Familiarity with fundamental networking concepts, including network devices,InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute, etc.
• Familiarity with GPU clusters HW troubleshooting.
• Ability to independently identify and implement solutions for hardware-related challenges.
• Strong multitasking skills and effective time management abilities.
• Proficient English language skills (at least Intermediate level).

Nice to Have

• Familiarity with equipment from HP, DELL, Supermicro, Gigabyte, Arista, Cisco, APC.
• In-depth understanding of the operation of network and server equipment, as well as data center infrastructure.
• Experience with BASH, Python and AI to automate tasks.
• Enthusiasm for process automation and a proactive approach to enhancing efficiency.
• A strong desire to learn and stay updated with the latest advancements in hardware and technology.

Benefits:

At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:

• Competitive compensation
• Flexible working hours and hybrid or remote options, depending on your role
• Work from anywhere in the world for up to45 days per year
• Private medical insurance for you and your family*
• Extra paid vacation and sick leave days*
• Support for life’s important moments and celebrations
• Language courses to help you connect and grow
• Modern, welcoming offices with snacks, drinks, and entertainment*
• Team sports and social activities*

*Benefits may vary depending on your location.

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.