Hardware Store Sales Pro: Customer Experience

Jant Group, Inc; Phoenix (AZ); On-site; USD 21,000 - 23,000; Full time

Job summary

Ruggiero’s Ace Hardware in Phoenix, AZ is seeking a Sales Associate to provide an outstanding customer experience while supporting daily store operations. You will help customers locate products, answer questions, maintain clean, stocked departments, and assist with front-end tasks like cashiering when needed.

The role requires friendly communication, teamwork, reliability, and a willingness to learn product knowledge across departments.

Qualifications

• Previous retail, customer service, hardware, or sales experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Willingness to learn product knowledge across multiple departments.
• Ability to work independently and collaboratively as part of a team.
• Maintain a professional and positive demeanor with customers and coworkers.
• Ability to work assigned schedules based on business needs.

Responsibilities

• Greet and assist customers throughout the store in a friendly, professional, and helpful manner.
• Help customers locate merchandise, answer product questions, and recommend solutions based on customer needs.
• Maintain clean, organized and well-stocked departments, displays, and aisles.
• Assist with stocking shelves, front-facing merchandise, down stocking, and inventory organization.
• Support seasonal transitions, promotional displays, resets, and other merchandising projects.
• Operate equipment such as pallet jacks, ladders, and forklifts safely.
• Assist customers with loading merchandise when needed.
• Maintain awareness of current promotions, advertisements, and store initiatives.
• Communicate effectively with team members and management regarding customer needs, safety concerns, inventory issues, or operational opportunities.
• Follow company safety procedures and maintain a safe work environment for both customers and employees.
• Support front-end operations, including backup cashiering and answering phones when needed.
• Participate in ongoing training opportunities to improve product knowledge and customer service skills.
• Take on additional responsibilities as assigned by store leadership to support store operations and the customer experience.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Flexibility

Retail experience

Job description

Ruggiero’s Ace Hardware in Phoenix, AZ is seeking a Sales Associate to provide an outstanding customer experience while supporting daily store operations. You will help customers locate products, answer questions, maintain clean, stocked departments, and assist with front-end tasks like cashiering when needed.

The role requires friendly communication, teamwork, reliability, and a willingness to learn product knowledge across departments.