Hardware Store Sales Associate — Customer Experience Pro

ADP, Inc.; Phoenix (AZ); On-site; USD 21,000 - 23,000; Full time

Job summary

Ruggiero’s Ace Hardware in Phoenix, AZ is seeking a Sales Associate to provide an outstanding customer experience while supporting daily store operations. You will help customers locate products, answer questions, stock shelves, and ensure a clean, welcoming environment.

This role requires strong communication, flexibility, and the ability to assist across departments in a fast-paced retail setting. It may include front-end duties and collaboration with team members to meet store priorities.

Qualifications

• Experience in retail or customer service preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Willingness to learn product knowledge across multiple departments.

Responsibilities

• Greet and assist customers throughout the store in a friendly, professional, and helpful manner.
• Help customers locate merchandise, answer product questions, and recommend solutions based on customer needs.
• Maintain clean, organized and well-stocked departments, displays, and aisles.
• Assist with stocking shelves, front-facing merchandise, down stocking, and inventory organization.
• Support seasonal transitions, promotional displays, resets, and other merchandising projects.
• Operate equipment such as pallet jacks, ladders, and forklifts safely.
• Assist customers with loading merchandise when needed.
• Maintain awareness of current promotions, advertisements, and store initiatives.
• Communicate effectively with team members and management regarding customer needs, safety concerns, inventory issues, or operational opportunities.
• Follow company safety procedures and maintain a safe work environment for both customers and employees.
• Support front-end operations, including backup cashiering and answering phones when needed.
• Participate in ongoing training opportunities to improve product knowledge and customer service skills.

Job description

Ruggiero’s Ace Hardware in Phoenix, AZ is seeking a Sales Associate to provide an outstanding customer experience while supporting daily store operations. You will help customers locate products, answer questions, stock shelves, and ensure a clean, welcoming environment.

This role requires strong communication, flexibility, and the ability to assist across departments in a fast-paced retail setting. It may include front-end duties and collaboration with team members to meet store priorities.