Hardware Standards Engineer - Global Cloud Services

ServiceNow; Austin (TX); On-site; USD 123,000 - 192,000; Full time

Job summary

ServiceNow is seeking a Hardware Standards Engineer to oversee global hardware standards and architecture. This role involves developing server and storage solutions, ensuring supply continuity, and collaborating with manufacturers for technology evaluation. Ideal candidates will have significant experience in datacenter operations and hold a relevant degree, continuing our drive for innovation and improvement.

Benefits

Health plans

401(k) Plan with company match

Flexible time away plan

Family leave programs

Qualifications

• 2+ years of datacenter technician and/or technical program manager experience required.
• Experience in enterprise server solutions and storage solutions.
• Basic understanding of AC/DC power calculations.

Responsibilities

• Responsible for global hardware design, standards, and architecture.
• Develop server and storage standards for datacenter deployments.
• Work with manufacturers to evaluate new technologies.

Skills

AI integration

Attention to detail

Problem solving

Communication

Education

Bachelor's degree in Computer Information Systems

Job description

Join to apply for the Hardware Standards Engineer - Global Cloud Services role at ServiceNow

Join to apply for the Hardware Standards Engineer - Global Cloud Services role at ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo. People who are more interested in how things could become. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

Job Description

What you get to do in this role:

• As a Hardware Standards Engineer, you will be a member of the team that is responsible for global hardware design, standards, and architecture.
• Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide.
• Build and maintain server, storage, cloud service provider, and rack SKU documentation.
• Supports relationships with reseller/integrators, suppliers, and cloud service providers (AWS, Azure, and others.)
• Work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions.
• Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.
  
  

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of datacenter technician and/or technical program manager experience required.
• 2+ years of experience in at least two of the following areas: enterprise server solutions, enterprise storage solutions, rack-level power design/management, complex network cabling design.
• Basic understanding of AC/DC power calculations
• Critical attention to detail is a must.
• Demonstrated ability to drive complex problems to resolution.
• Some travel required for first article inspections, trade shows, etc.
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience.
• Experience using the ServiceNow platform preferred but not required.
  
  

JV20

For positions in this location, we offer a base pay of $123,500 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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