Hardware /Software Technician(COMPTIA)

NextGen | GTA: A Kelly Telecom Company; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking a Junior Device Technician in Greensboro, NC to support inspection, configuration, troubleshooting, and preparation of tablets and smartphones. A technical background and eagerness to learn hardware repair and device management are valued.

An Associate degree in Electrical Technology or a related technical field and CompTIA A+ certification are highly preferred, with 0–2 years of relevant experience.

Qualifications

• High school diploma or equivalent.
• 0–2 years of technical, repair, IT support, electronics, or hardware experience.
• Basic understanding of mobile devices and hardware components.
• Familiarity with iOS, Android, and Windows.
• Basic Microsoft Office skills.
• Strong attention to detail and organizational skills.
• Dependable, self-motivated, and willing to learn.
• Ability to lift/carry up to 50 lbs.

Responsibilities

• Load and configure operating systems, applications, and security software on tablets and smartphones.
• Support devices running iOS, Android, and Microsoft Windows.
• Inspect damaged or returned devices and perform basic diagnostic testing.
• Assist senior technicians with troubleshooting, repair, and corrective actions.
• Configure and test devices before deployment to customer locations.
• Use Mobile Device Management (MDM) tools to verify device configuration and clear device information.
• Maintain accurate records of device inspections, repairs, parts usage, and inventory.
• Organize and maintain hardware and replacement-part inventory.
• Assist with device preparation, testing, and problem resolution.
• Follow established technical procedures and complete assigned work within required timelines.
• Perform other technical and device-related duties as assigned.

Skills

Attention to detail

Organizational skills

Willingness to learn

Dependable

Lift up to 50 lbs

Basic IT knowledge

Education

Associate degree in Electrical Technology or related technical field

CompTIA A+ certification

High School Diploma or equivalent

Tools

MDM platforms

Job description

Education: High School Diploma Required; Associate Degree/Technical Training Preferred

Job Summary

We are seeking a Junior Device Technician to support the inspection, configuration, troubleshooting, and preparation of mobile devices such as tablets and smartphones. The ideal candidate will have a technical background, strong attention to detail, and an interest in learning hardware repair and device management.

An Associate degree in Electrical Technology or a related technical field and CompTIA A+ certification are highly preferred.

Key Responsibilities

• Load and configure operating systems, applications, and security software on tablets and smartphones.
• Support devices running iOS, Android, and Microsoft Windows.
• Inspect damaged or returned devices and perform basic diagnostic testing.
• Assist senior technicians with troubleshooting, repair, and corrective actions.
• Configure and test devices before deployment to customer locations.
• Use Mobile Device Management (MDM) tools to verify device configuration and clear device information.
• Maintain accurate records of device inspections, repairs, parts usage, and inventory.
• Organize and maintain hardware and replacement-part inventory.
• Assist with device preparation, testing, and problem resolution.
• Follow established technical procedures and complete assigned work within required timelines.
• Perform other technical and device-related duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• 0–2 years of technical, repair, IT support, electronics, or hardware experience.
• Basic understanding of mobile devices and hardware components.
• Familiarity with iOS, Android, and Windows.
• Basic Microsoft Office skills.
• Strong attention to detail and organizational skills.
• Dependable, self-motivated, and willing to learn.
• Ability to work effectively under the direction of senior technicians.
• Ability to lift/carry up to 50 lbs.

Preferred Qualifications

• Associate Degree in Electrical Technology or related technical field.
• Technical school or electronics training.
• CompTIA A+ certification or willingness to obtain certification.
• Experience with mobile phones, tablets, computers, consumer electronics, or hardware repair.
• Exposure to MDM platforms or device-management systems.
• Experience with inventory management systems.