Hardware Services NPI Program Manager

Nokia; Coppell (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Disability insurance

Life Insurance

AD&D

Stock Purchase Plan

Paid time off

Tuition Assistance

Adoption assistance

Work-Life resources

Job summary

Nokia is seeking a Hardware Services NPI Program Manager based in Dallas, TX. The role leads the introduction of new hardware products into Nokia's Hardware Services organization, coordinating across MN Business Lines, R&D Product Programs, and HWS to ensure timely, profitable launches with robust service support.

You will drive technology roadmapping, service capability development, and supply planning, while fostering knowledge transfer to global HWS teams and ensuring continual process

Qualifications

• Program management experience with deep project discipline.
• Experience with enterprise tools for planning, procurement and data analysis.
• Familiarity with service and repair parts strategies is a plus.

Responsibilities

• Lead the introduction of new hardware products into HWS.
• Define service strategies for repair and spare parts; manage global demand and inventory.
• Coordinate with MN Business Lines and R&D Product Programs to meet milestones (P0-P8).
• Drive continuous improvement and change management in the NPI process.

Skills

Program management

Power BI

Tools

SAP P20

CARES

JIRA

PuMa

HWS Tool Box

Moulin Rouge

E-Espares

Job description

Job Description

Note- This role is based primarily in our Dallas, TX location with an on-site schedule (Mandatory)

Job Description

Note- This role is based primarily in our Dallas, TX location with an on-site schedule (Mandatory)

The Hardware Services NPI Program Manager is responsible for leading the introduction of new hardware products and technologies into Nokia's Hardware Services (HWS) organization. This role involves comprehensive program and project management, from technology road mapping and service capability development to ensuring seamless competence transfer and continuous process improvement. The manager will act as a key interface between MN Business Lines, R&D Product Programs, and the HWS organization, ensuring that new products are launched efficiently, profitably, and with robust service support.

Key Tasks

• Gather and analyze new technologies and product ramp-up information from MN Business Lines.
• Manage project governance for new hardware product introductions into HWS.
• Define and refine service strategies for repair and spare parts.
• Develop and implement global demand, supply, and inventory planning capabilities for HWS.
• Establish and manage purchasing capabilities for repair and spare parts.
• Provide timely input and follow-up for product program milestone decisions (P0-P8).
• Support feasibility studies and ensure products are designed with serviceability in mind.
• Contribute to the development of service business cases.
• Facilitate the transfer of new product competences to HWS teams globally and regionally.
• Provide tendering support for early-phase products.
• Collect and analyze data on SPC cost, pilot customers, manufacturing locations, and volume production demand/supply plans.
• Assess Repair Center readiness for new product repairs.
• Ensure the introduction of new products/technologies and their timetables to HWS.
• Monitor and report on DCC/HWSD Project Milestones tasks fulfillment and completion.
• Implement continuous improvement and change management initiatives for the HWSD NPI process.
• Purchasing, Logistics, Tendering, Cost Management, Inventory Management.

How You Will Contribute And What You Will Learn

• Technology & Portfolio Strategy: Drive technology roadmapping for Hardware Services and provide critical input for portfolio business management decisions (M0-M04).
• Program & Project Management: Oversee the project mode governance for the ramp-up of new hardware products within HWS, ensuring adherence to timelines and quality standards.
• Service Capability Development: Lead the creation and enhancement of HWS service and delivery capabilities, including defining repair and spare part strategies, establishing global demand, supply, and inventory planning, and developing purchasing capabilities.
• Cross-Functional Collaboration: Act as a primary liaison with MN Business Lines and R&D Product Programs, providing inputs and requirements, and following up on product program milestone decisions (P0-P8).
• Design for Serviceability & Business Case Support: Support feasibility studies, ensure products are designed for optimal serviceability, and contribute to the development of robust service business cases.
• Competence & Knowledge Transfer: Facilitate the transfer of knowledge and competences for new hardware products to the global and regional HWS organizations.
• Process Improvement & Performance Monitoring: Drive continuous improvement and change management within the HWS New Product Introduction (NPI) process, monitoring key performance indicators (KPIs) such as NPI Project Milestone Readiness (PMR).

Key Skills And Experience

Knowledge & Experience

Program Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth).

• SAP P20: For enterprise resource planning, likely covering procurement, inventory, and financial aspects.
• CARES: Potentially a customer relationship or service management tool, useful for tracking service-related data.
• JIRA: For project management, task tracking, and managing NPI project milestones and issues.
• PuMa: (Presumably Project/Program Management tool) For overall program oversight and resource allocation.
• HWS Tool Box: A specialized toolkit for Hardware Services, containing various utilities for product management and analysis.
• Moulin Rouge: Could be for data analysis, reporting, or a specialized planning tool.
• E-Espares: An electronic system for managing spare parts, crucial for inventory and supply chain planning.

Power BI:

For creating dashboards, visualizing KPIs, and analyzing performance data related to NPI projects and service capabilities.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in US :

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.