Hardware Product Manager

UKG; Lowell (MA); Hybrid; USD 91,000 - 131,000; Full time

Job summary

UKG is seeking a Product Manager to join the Hardware Data Collection team within the Workforce Management organization. You will own defined product areas across time clocks, data collection devices, and related software experiences used by customers worldwide.

You will guide lifecycle planning, sustaining engineering, and cross-functional execution, translating business needs into product plans and requirements.

Qualifications

• Bachelor's degree in a related discipline is required.
• 2+ years of product management experience with hardware or embedded systems.
• Experience coordinating across engineering, manufacturing, supply chain and sales.
• Strong analytical skills to synthesize data from multiple sources.

Responsibilities

• Own defined areas of UKG Hardware Data Collection portfolio and related software experiences.
• Drive lifecycle activities, sustaining support, and end-of-life readiness.
• Collaborate with senior product leaders to define priorities and requirements.
• Coordinate with cross-functional teams to manage issues, enhancements, and releases.
• Support international availability and regional constraints for hardware products.
• Serve as primary contact for questions related to assigned products.
• Analyze data to identify trends, risks, and lifecycle implications.
• Maintain product documentation and lifecycle status information.

Skills

Hardware product management

Data-driven decisions

Cross-functional collaboration

Technical communication

Organizational skills

Education

Bachelor's degree in Engineering, Computer Science, Business Administration, Product Management, or related

Tools

Jira

Confluence

Aha!

Job description

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that is real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do you.

About The Role

We have an exciting opportunity for a Product Manager to join our Hardware Data Collection team within UKG's Workforce Management product organization. In this role, you will own defined product areas across UKG's portfolio of time clocks, data collection devices, and related software experiences used by customers and employees worldwide.

You will support established and widely deployed products through lifecycle planning, sustaining engineering initiatives, customer and partner needs, international availability support, and end-of-sale and end-of-life programs. Working closely with senior product leaders, engineering, support, services, sales, operations, partners, and customers, you will own product decisions and translate business and customer needs into product plans, requirements, lifecycle recommendations, and cross-functional execution.

You will draw on data from multiple sources - including product sales, rentals, maintenance status, installed base, live device activity, customer usage, and support signals - to inform product decisions and lifecycle planning. This is a role for a hardware-experienced product manager who is looking to build deep expertise in an important and complex portfolio, supported by experienced product leaders who are invested in your growth.

Key Responsibilities

• Own defined areas of the UKG Hardware Data Collection portfolio, including established and widely deployed hardware products, related software experiences, and sustaining initiatives.
• Drive product lifecycle activities, including sustaining support, end-of-sale and end-of-life readiness, customer transition planning, and cross-functional communication.
• Partner with senior product leaders to evaluate customer needs, define priorities, document requirements, and execute product plans aligned with business objectives.
• Coordinate with engineering, sustaining engineering, QA, support, services, operations, sales, presales, enablement, and product marketing to manage product issues, enhancements, releases, and readiness activities.
• Support international product availability efforts including regional readiness, supportability, serviceability, and country-specific sales or deployment constraints.
• Serve as a primary product point of contact for customer, partner, sales, service, and support questions related to assigned products.
• Analyze and synthesize product, customer, financial, operational, and installed-base data to identify trends, risks, opportunities, and lifecycle implications.
• Maintain clear product documentation, lifecycle status information, internal guidance, and enablement materials.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Business Administration, Product Management, or a related discipline.
• 2+ years of product management experience with hardware, embedded systems, connected devices, enterprise devices, biometrics or related physical technology products.
• Experience working with hardware products that require coordination across engineering, manufacturing, supply chain, support, services, sales, and go-to-market teams.
• Strong analytical skills with the ability to gather, reconcile, and synthesize data from multiple sources to inform product decisions.
• Ability to communicate clearly with technical and non-technical stakeholders, including engineering, support, sales, services, partners, and customers.
• Strong organizational skills and ability to manage multiple priorities and workstreams in a dynamic environment.

We work in a hybrid model. Three days per week in the office is required when not traveling. Local candidates are highly preferred.

UKG is unable to offer sponsorship for this role.

Preferred Qualifications

• 3+ years of product management experience with enterprise hardware, connected devices, embedded systems, kiosks, workforce terminals, or customer-deployed technology products.
• Experience with Workforce Management, Human Capital Management, timekeeping, labor management, payroll, or adjacent enterprise domains.
• Experience managing hardware product lifecycle activities, including sustaining support, end-of-sale planning, end-of-life readiness, and customer transition planning.
• Familiarity with global hardware product availability considerations, including regional readiness, supportability, serviceability, import/export considerations, and country-specific sales or deployment constraints.
• Experience using product, financial, operational, or installed-base data to forecast lifecycle needs, identify customer transition risks, and communicate recommendations to stakeholders.
• Experience with Android-based devices, embedded applications, biometric or finger scan technologies, access terminals, workforce terminals, or enterprise edge devices.
• Familiarity with Agile development practices and tools such as Jira, Confluence, Aha!, or similar product management and planning systems.
• Experience applying AI-assisted tools to improve product operations, customer insight analysis, documentation, data analysis, or portfolio management.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It is this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail].

The pay range for this position is $90,900 to $130,700. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits