Hardware Operations & Logistics Specialist

ei3 : Industrial Internet Intelligence; Pearl River (NY); On-site; USD 50,000 - 140,000; Full time

Job summary

Join a leading company in industrial manufacturing as a Hardware Operations & Logistics Specialist. You'll manage vital operations of high-tech hardware to ensure smooth delivery and exceptional service. With tasks ranging from procurement to assembly, your impact on customer satisfaction will be direct and significant. This position is ideal for those passionate about operations and logistics in a tech-driven environment.

Benefits

Medical, dental, and vision insurance

Paid time off (PTO) and floating holidays

Birthday off

Life insurance and pet benefits

Qualifications

• Proven experience with basic mechanical assembly and strong aptitude for hands-on technical work.
• Familiarity with shipping and receiving processes including coordination with various carriers.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Manage supplier relationships and inventory control for the amphibian range.
• Oversee order fulfillment and ensure timely shipping and receiving processes.
• Proactively identify and implement process improvements.

Skills

Organization

Communication

Attention to Detail

Problem Solving

Education

High school diploma or equivalent

Bachelor’s degree in business, supply chain management, or a related field

Job description

Hardware Operations & Logistics Specialist

Hardware Operations & Logistics Specialist

4 days ago Be among the first 25 applicants

Direct message the job poster from ei3 : Industrial Internet Intelligence

We are seeking a motivated and detail-oriented Hardware Operations & Logistics Specialist to join our team. In this critical role, you will manage the end-to-end operations of our Amphion range of industrial edge devices—our proprietary line of high-tech hardware—ensuring smooth delivery and exceptional service to our global customers. This is a great opportunity for a proactive, resourceful professional to make a direct impact on company goals and customer satisfaction. If you’re passionate about logistics, operations, and customer success, we’d love to hear from you. This position reports directly to the EVP/CISO.

What you will do

• Parts Procurement and Inventory Management: Responsible for managing supplier relationships, procuring device components, and administering the inventory control system to maintain optimal stock levels. Adhere to FIFO procedures for time-sensitive components. May occasionally lead sourcing projects to identify and select reliable and cost-effective suppliers, as needed.
• Hardware Assembly: This role involves hands-on assembly and inspection of sophisticated hardware devices, including basic mechanical assembly and detailed quality checks using both visual and automated tests. Ensure all units are built to order and meet strict quality standards, reflecting the company’s commitment to excellence.
• Order Fulfillment: Oversee the full order fulfillment process—from promptly acknowledging incoming customer orders and creating weekly build plans, to accurately packaging and dispatching hardware devices. Requires strong attention to detail to ensure precise processing and on-time delivery.
• Shipping and Receiving: Manage all aspects of shipping and receiving, including coordinating with carriers, preparing shipping documentation, and tracking deliveries to their final destination. Also responsible for receiving incoming parts and materials, verifying accuracy, and ensuring proper storage.
• Customer and Carrier Coordination: A key aspect of this role is maintaining close coordination with global customers and shipping carriers. Responsibilities include proactively communicating order status updates, resolving logistical issues, and ensuring seamless delivery to support high customer satisfaction.
• Process Optimization: This role requires someone who can not only execute existing processes but also proactively identify, validate, and implement improvements. Involves ongoing analysis of workflows to enhance efficiency, reduce costs, and improve overall operational effectiveness.
• Ticketing Systems Management: Utilize the ei3 Orders ticketing system to manage order fulfillment, track and resolve hardware-related inquiries or logistical issues, and support customer requests. Ensure efficient issue resolution and maintain clear communication records.
• Documentation: Follows established QA documentation processes for assembly and order fulfillment. Creates clear, concise, and user-friendly materials, including hardware assembly, QA, and packaging instructions. Assists in developing user setup guides and knowledge base content to support customers in using and maintaining ei3 hardware and applications.

Additional Responsibilities

• On-site presence at least 4 days per week to effectively manage in-person activities.
• Help answer customer calls and route to the appropriate team member when not related to operations activities.
• Monitor and respond to the shipping and receiving doorbell.
• Ensure visitors sign in to the logbook, in compliance with ISO requirements.
• Inform management of building-related activities such as fire inspections, alarms, and maintenance.
• Perform other duties as assigned.

Who you are

• High school diploma or equivalent required; Bachelor’s degree in business, supply chain management, or a related field preferred.
• Proven experience with basic mechanical assembly and a strong aptitude for hands-on technical work.
• Familiarity with shipping and receiving processes, including various shipping methods, carrier coordination, and international customs procedures.
• Knowledge of supply chain coordination, inventory management, procurement, and ticketing systems is a plus.
• Demonstrated ability to identify process inefficiencies and implement effective solutions.
• Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and keep a well-organized workspace.
• Customer service experience is a plus.
• Excellent English communication skills, both verbal and written; multilingual ability is a plus.
• Excellent eyesight (corrective lenses ok) for performing close visual inspections.
• Proficiency with Windows-based applications, order fulfillment systems, and handheld scanners for data entry is preferred.
• Ability to lift and carry up to 50 lbs unassisted.
• Physically able to stand, walk, bend, and sit for extended periods; manual dexterity and hand-eye coordination for handling small components.
• Strong math skills preferred for tracking inventory and maintaining accurate records.

What we offer

We provide a comprehensive and competitive compensation package designed to reward your contributions and support your well-being. Our benefits include:

• Medical, dental, and vision insurance
• Paid time off (PTO) and floating holidays
• Your birthday off to celebrate your special day
• Life insurance and pet benefits
• Additional supplementary benefits to support your lifestyle and goals

ei³ has pioneered IIoT apps and AI-driven solutions since 1999, establishing itself as a trusted leader in industrial manufacturing. We partner with machine builders and manufacturers worldwide, providing tools to enhance efficiency, promote sustainability, and drive cost savings.

With headquarters in New York and development in Montreal, we serve customers through our comprehensive IIoT platform, powered by triple-redundant data centers in the USA, Germany, and China. Our platform enables over 190,000 industrial assets, maintaining 25 years of zero security incidents.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain and Manufacturing

• Industries

  Automation Machinery Manufacturing

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