Hardware Operations Director - Scale Supply Chain

Capital Factory; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

WIN Reality, LLC seeks a Director of Operations—Hardware to build and scale the operational backbone for our hard goods like Smart Parks, Blast Motion, and TrainVR. You’ll own contract manufacturing, procurement, assembly, software provisioning, 3PL logistics, and deployment, driving cost efficiency and reliable delivery.

You’ll lead a small on-site team and coordinate with external partners to ensure units ship on time and meet quality and financial targets as we grow across product lines.

Qualifications

• 8–10 years of hard goods or hardware operations experience.
• Proven end-to-end ownership of contract manufacturing, assembly and 3PL/logistics.
• Strong financial fluency: budgeting, landed-cost analysis, variance reporting, and unit economics.

Responsibilities

• Lead CM relationships and ensure parts procurement meets forecasted demand.
• Own the S&OP process across product lines and regions.
• Oversee assembly partners, verify builds, and manage software provisioning.
• Manage 3PL handoff, outbound shipping, and inventory visibility.
• Maintain landed cost control and monthly cost per unit reporting.

Skills

Operations leadership

S&OP process

Vendor management

Financial acumen

Firmware provisioning

Serialized tracking

On-site collaboration

Tools

ERP systems

Inventory management systems

Job description

WIN Reality, LLC seeks a Director of Operations—Hardware to build and scale the operational backbone for our hard goods like Smart Parks, Blast Motion, and TrainVR. You’ll own contract manufacturing, procurement, assembly, software provisioning, 3PL logistics, and deployment, driving cost efficiency and reliable delivery.

You’ll lead a small on-site team and coordinate with external partners to ensure units ship on time and meet quality and financial targets as we grow across product lines.