Hardlines Service Shop Associate

Scheels; Wauwatosa (WI); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

ESOP

401(k) with Roth

Health coverage

Employee discounts

Paid time off

Job summary

The Wauwatosa Scheels is seeking a Hardlines Service Shop Associate to deliver world-class customer service while assembling and repairing a range of merchandise, with a focus on hunting, fishing, and outdoor gear. This full-time role starts in November/December 2026, with part-time positions beginning November 2026.

The role requires associates to be at least 21 years old due to firearms compliance and offers a comprehensive benefits package, including ESOP, 401(k) with Roth options, health

Qualifications

• Mechanical skills with knowledge of assembly and repair
• World-class customer service skills
• Ability to read safety rules and manuals
• Willingness to work evenings, weekends, and holidays

Responsibilities

• Efficiently provide maintenance and assembly of customer and store equipment including firearms, scopes, archery gear, fishing reels, grills and smokers
• Maintain accurate records for store and customer equipment
• Archery repairs: bow setup, tuning, and arrow work
• Firearms repairs: mounting scopes, bore sighting, and setup for gun shops
• Ensure a clean and professional environment
• Complete other duties as assigned by Leadership

Skills

Mechanical skills

Customer service

Education

Associate’s degree or 1-2 years related experience

Job description

The Wauwatosa Scheels will open April 3rd, 2027

This full-time position will start in November/December of 2026. We will start hiring part-time positions in November of 2026.

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview:

The Hardlines Service Shop Associate will provide world‑class customer service and support Scheels’ growth through efficient product assembly and repair. This role is responsible for being an expert in the assembly of a diverse range of merchandise, primarily focusing on hunting, fishing, and outdoor gear.

This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.

What We Commit To – Our Employee Ownership Values

As an employee‑owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team‑First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities:

• Efficiently provide maintenance and assembly of customer and store equipment. Equipment includes, but is not limited to: Firearms, scopes, archery equipment, Fishing reels, grills & smokers
• Maintain accurate and detailed records for store and customer equipment
• Archery repairs, including: full setup of a bow, tuning and repairs, cutting and fletching arrows
• Firearms repairs, including mounting scopes & optics, bore sighting, set up packages for all gun shops
• Ensure a clean and Professional Environment
• Exceptional problem‑solving and analytical skills
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals
• Ability to complete basic mathematical equations
• Ability to work a varied schedule to include weekends, evenings, holidays, and scheduled training meetings
• Complete other duties as assigned by Leadership

Compensation:

Starting $22/Hour

Schedule Requirements :

This position does require some evenings, weekends and various holidays.

Education & Experience:

The ideal candidate will have an associate’s degree from a 2-year college or technical school, or 1-2 years of related experience and training, as well as mechanical skills and knowledge.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)

Learn more about what it means to be an owner at SCHEELS on our Careers Page.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.