Hardlines Sales Associate – Customer-Driven & Upsell Ready

Navy Exchange Service Command; Patuxent Highland (MD); On-site; USD 34,440,000 - 50,971,000; Full time

Job summary

Navy Exchange Service Command in Patuxent River, MD is seeking a Sales Associate - Hardlines (Flex) to welcome customers, promote products, and provide knowledgeable service. You will learn product details, articulate our store's purpose, and contribute to a positive shopping experience.

Responsibilities include assisting customers, cross-selling, operating the POS system, handling cash, maintaining store appearance, and participating in inventory processes.

Qualifications

• Basic familiarity with product knowledge and the customer service environment.
• Ability to read and interpret safety and operating instructions; follow policies.
• Strong interpersonal and communication skills with customers and coworkers.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about promotions.
• Cross-sell and upsell based on customer needs and store layout knowledge.
• Maintain store appearance and participate in inventory processes.
• Operate the Point-of-Sales system and handle cash accurately.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

Reasoning ability

Education

High school diploma or equivalent

Tools

Point-of-Sales system

Job description

Navy Exchange Service Command in Patuxent River, MD is seeking a Sales Associate - Hardlines (Flex) to welcome customers, promote products, and provide knowledgeable service. You will learn product details, articulate our store's purpose, and contribute to a positive shopping experience.

Responsibilities include assisting customers, cross-selling, operating the POS system, handling cash, maintaining store appearance, and participating in inventory processes.