Hard Rock Hotel San Diego - Front Desk Supervisor

Aimbridge Hospitality; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor for the Hard Rock Hotel San Diego. This role involves managing front desk operations, ensuring guest satisfaction, and overseeing staff training. The ideal candidate will have strong communication skills and a background in hotel management. Join a dynamic team and enjoy benefits like medical coverage and paid time off.

Benefits

Medical, Dental, Vision coverage

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401k plan

Daily Pay option available

Qualifications

• 2-3 years of progressive hotel or related experience.
• Valid driver's license for the applicable state.

Responsibilities

• Provide friendly, service-oriented guest interactions.
• Manage reservations, VIP requests, and front desk operations efficiently.
• Assist in training staff and maintaining departmental standards.

Skills

Communication

Problem Solving

Stress Management

Education

High School diploma

College coursework in related field

Job description

Hard Rock Hotel San Diego - Front Desk Supervisor

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Job Overview

The Front Desk Supervisor assists the Front Desk Manager and/or General Manager, providing attentive, courteous, and efficient service to all guests. Responsibilities include maximizing room revenue and occupancy, overseeing guest relations, and ensuring smooth front desk operations.

Qualifications

• 2-3 years of progressive hotel or related experience; High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory experience preferred.
• Valid driver's license for the applicable state.
• Strong communication, problem-solving, and stress management skills.
• Ability to handle financial data and basic arithmetic.

Responsibilities

• Provide friendly, service-oriented guest interactions.
• Maintain high standards of appearance and adherence to hotel policies.
• Manage reservations, VIP requests, and front desk operations efficiently.
• Ensure effective communication within the team and with other departments.
• Oversee guest check-in/out and handle guest inquiries professionally.
• Assist in training staff and maintaining departmental standards.
• Ensure safety and emergency procedures are followed.

Benefits

• Medical, Dental, Vision coverage; Disability and Life Insurance.
• Paid Time Off, Employee Assistance Program, 401k plan.
• Daily Pay option available.

Additional Details

Position is full-time, mid-senior level, in the hospitality industry, with employment type as management and manufacturing.

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