Harbor Technician - PTL

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 27,552 - 38,572; Part time

Job summary

City and Borough of Juneau is seeking a Part-Time Limited Harbor Technician for the Docks & Harbors Department, based at the Port Field Office near the Goldbelt Tram. Workdays vary with cruise ship schedules; up to five days per week, shifts up to eight hours. Preference for candidates who can commit to at least three months.

Responsibilities include guest services for cruise passengers, port security support, and basic facilities maintenance. Seasonal outdoor work in a waterfront setting.

Qualifications

• Excellent customer service skills.
• Ability to research and interpret regulations.
• Ability to work with a wide variety of tenants and members of the public while supporting the enforcement of rules and regulations.
• Exercise tact, self-restraint, judgment, and strategy with diverse people.
• Strong oral and written communication skills.
• Ability to collaborate with multiple state and federal agencies.
• Ability to interpret and support applicable sections of 33 CFR Part 105 relating to the department’s Facility Security Plans.

Responsibilities

• Harbor Technicians assist Harbor Officers with operation, maintenance, and management of docks, harbors, and facilities.
• Provide excellent customer service to cruise ship passengers arriving and departing the Port of Juneau.
• Assist with Port of Juneau security during cruise ship port calls (ID checks, passenger screening, patrols).
• Help with cleaning and basic maintenance at port and harbor facilities.

Skills

Customer service

Regulations interpretation

Interagency collaboration

Communication

Tact and discretion

Written communication

Job description

This recruitment is being used to collect applications for a Part-Time Limited Harbor Technician for the Docks and Harbors department. In accordance

with

2 PR 010

, part-time limited positions may be non-competitive and are not subject to public announcement.

The Docks & Harbors Department is hiring a Part-Time Limited Harbor Technician to join our team.

When you join the Docks & Harbors Department, you become part of a team that values personal and professional development. We are seeking individuals interested in seasonal employment during the summer months who enjoy working outdoors on the docks and around vessels. This position offers a great opportunity to gain hands-on experience in a dynamic waterfront environment while interacting with visitors from around the world.

WHO WE ARE LOOKING FOR

Successful candidate should have:

Excellent customer service skills.

The ability to research and interpret regulations.

The ability to work with a wide variety of tenants and members of the public while supporting the enforcement of rules and regulations

Ability to exercise tact, self-restraint, judgment, and strategy in dealing with a variety of people.

Strong oral and written skills.

The ability to exercise tact, self-restraint, sound judgment, and professionalism when dealing with a variety of people

The ability to work and collaborate with multiple state and federal agencies.

The ability to interpret and support applicable sections of 33 CFR Part 105 as they relate to the department’s Facility Security Plans (FSP)

WORKING HOURS AND LOCATION

This position is based at the Port Field Office (PFO) near the Goldbelt Tram. Workdays and hours vary based on the cruise ship schedule. The position may work up to five days per week, with shifts of up to eight hours. A flexible schedule may be available depending on operational needs and employee availability.

Hiring preference will be given to applicants who can commit to working for

at least three months

.

Typical Responsibilities

Harbor Technicians perform a variety of duties to assist Harbor Officers with the operation, maintenance, and management of the City and Borough of Juneau’s docks, harbors, and associated facilities.

A primary responsibility of this position is providing excellent customer service to cruise ship passengers arriving and departing the Port of Juneau. This includes greeting visitors, answering questions, providing general information, and helping ensure a positive and welcoming experience.

In addition to customer service duties, Harbor Technicians assist with Port of Juneau security during cruise ship port calls. Security-related tasks may include checking identification, assisting with passenger screening, conducting patrols aboard the port security vessel, and supporting vendor and loading zone operations.

When not engaged in customer service or security duties, Harbor Technicians may assist with cleaning and performing basic maintenance or repair tasks at port and harbor facilities.