Handyperson

Ace Hardware; Redwood City (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ace Hardware Corporation is seeking a capable professional to assess properties, communicate repair needs, and offer our full range of services. The role centers on providing superior customer service while applying trade skills in plumbing, carpentry, tile, and electrical work.

Candidates should be punctual, presentable, and able to explain options clearly, while maintaining integrity and helping customers understand additional services we can provide. Based in Redwood City, CA.

Qualifications

• Good knowledge of trades including plumbing, carpentry, tile and electrical work.
• Excellent communication skills when dealing with management, office personnel, homeowners and customers.
• Presentable appearance and organized tools reflect company values.

Responsibilities

• Inspect properties and communicate repair options to customers.
• Advise on work our company can handle and potential upsell opportunities.
• Take time to earn customer confidence and explain additional services.
• Be punctual, efficient and uphold high integrity for customer satisfaction.
• Act as an integral part of a winning team and contribute to success.

Skills

Plumbing

Carpentry

Tile

Electrical

Communication

Presentable

Organization

Customer Service

Punctuality

Problem Solving

Job description

Job Requirements:

A good overall knowledge of all trades:

Plumbing

Carpentry

Tile

Electrical

Excellent Communication Skills:

Must be able to communicate positively and efficiently with Management, Office Personnel, Fellow Employees, Homeowners, Suppliers, Property Managers and Commercial Customers.

Presentable:

Clean-Cut appearance

Decent looking vehicle

Organized tools

Overall positive representation of the company and company values

Customer Service:

Examines the property and communicates to the customer, things you could repair or things that our company can handle.

Takes time to earn the customer’s confidence and then inquires about additional work that could be performed.

Sometimes taking the time to fix something small, then points out to the customer to help them understand that we are capable of doing more.

Someone who is punctual, efficient and maintains the highest integrity and strives for top customer satisfaction.

Enjoys being an Integral part of a winning team.

Demonstrates ability and willingness to EXCEED Customers expectations.

Must be a quick thinker and have the ability to be able to examine a problem situation and come up with a resolution in a prompt and professional manner.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.