Key Carrier

Ace-Hardware; Seffner (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Ace Hardware is seeking a Supervisor/Key Holder to lead store operations with a strong focus on customer service in Seffner, FL. This role combines sales leadership with hands-on management, greeting customers and guiding staff to deliver a friendly shopping experience.

Ideal candidates have at least 1 year of retail management, excellent communication and leadership skills, and the ability to train and mentor team members while ensuring store standards and loss prevention procedures are

Qualifications

• At least 1 year of retail management experience.
• Excellent communication, interpersonal and leadership skills.
• Ability to mentor and develop staff and uphold store standards.

Responsibilities

• Assist in the management of the store and staff.
• Open and/or close the store.
• Maintain awareness of products, promotions and advertisements.
• Receive and process shipments.
• Adhere to loss prevention, inventory control and compliance procedures.
• Maintain a clean and orderly sales floor.
• Greet customers and provide a positive experience for customers and employees.
• Lead training and oversee cash handling to ensure accuracy.
• Collaborate with other managers on store goals and performance.

Skills

Leadership

Communication

Relationship building

Customer service

Job description

We are looking for hard-working, honest, and friendly

Supervisor/Key Holder with a desire to provide outstanding customer service to

join our team. Ideal candidates must be able to handle various tasks while

maintaining a positive attitude.

Essential Job Functions

• Assist in the management of the store and staff.


• Open and/or close the store.


• Maintain awareness of our products, merchandise promotions and advertisements.


• Receive and process shipments.


• Adhere to loss prevention, inventory control and compliance procedures.


• Maintain a clean and orderly sales floor.


• Greet customers and provide a fun experience for both customers and employees.


• Accurately and efficiently complete sales transactions on a register and maintain proper cash and accountabilities.


• Hold store employees accountable for following company policies and procedures.


• Collaborate with other managers on achieving store goals (staffing, financial, etc).


• Shares the responsibility for the overall performance of the store and assists the store management team with generating sales operation.


• Have a general understanding of every department, driving a customer service culture, developing staff, maintaining store appearance, controlling expenses and cash handling procedures.


• Acts as lead sales associate in training and reviewing the work of employees within the assigned department.


• Effectively oversee the sales floor to always ensure customer / associate awareness.


• Maintain effective and efficient operations in the manager and/or assistant manager’s absence to include associate and employee safety practices, injury and illness reporting, etc.


• Motivate and develop associates to meet goals / objectives.


• Serve customers in assigned departments, or storewide, and provide needed advice or information.


• Assist resolving customers issues.


• At least 1 year of retail management experience with knowledge of store operations.


• Excellent communication, interpersonal and leadership skills.


• Be a successful mentor with the ability to develop team members and provide them with the tools and guidance to be successful.


• Knowledge of inventory management and merchandising practices.


• Must be able to move throughout all areas of the store including the outside perimeter.


• Must be reliable and punctual.

About You

• Strong leadership and interpersonal skills


• Verbal and written communication skills


• Ability to build relationships with customers and team.


• Ability to stand and walk for extended periods of time.


• Must be able to bend and stoop, grasp products, reach, pull and push, and climb ladders frequently.


• Must be able to frequently lift loads up to 60 lbs. unassisted

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.