Hands-On IT Manager & Systems Admin for Construction

Pride One Construction; Medina (OH); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance & HSA

Paid Time Off

401(k) match

Bonus opportunities

Job summary

Pride One Construction in Medina, OH, is seeking a full-time IT Manager and Systems Administrator to serve as the primary internal IT resource, supporting employees and coordinating with external providers on strategic initiatives, incidents, cybersecurity, and infrastructure management.

This role requires hands-on troubleshooting, end-user support, and managing Microsoft 365, Active Directory/Entra ID, and endpoint management while aligning technology with business needs.

Qualifications

• 5–8 years of progressive IT experience.
• Hands-on desktop, network, and end-user support.
• Experience administering and troubleshooting Microsoft 365 environments.

Responsibilities

• Serve as the primary point of contact for employee technology support.
• Triage, prioritize, and resolve help desk tickets involving workstations, Microsoft 365, printers, mobile devices, and business applications.
• Provide exceptional customer service and maintain professional communications with employees at all levels.
• Coordinate onsite support activities and ensure timely resolution of user issues.
• Manage support processes, documentation, escalation procedures, and service expectations.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and related tools.
• Manage user access requests, permissions, licensing, and identity-related processes.
• Support SharePoint governance and information management initiatives.
• Assist with MS Planner, MS Project Operations and MS Copilot adoption and end-user enablement efforts.
• Act as the liaison between Pride One and external technology vendors.
• Coordinate support with software, telecommunications, and infrastructure providers.
• Support business-critical construction, ERP, CRM, project management, and design applications.
• Assist departments and PMO with evaluating and implementing technology improvements.

Skills

Desktop support

End-user support

Microsoft 365

Active Directory / Entra ID

Endpoint management

Vendor management

Communication skills

Customer service mindset

Project prioritization

Fast-paced environment

Tools

Microsoft 365

SharePoint

Intune

MS Planner

MS Project

MS Copilot

Job description

Pride One Construction in Medina, OH, is seeking a full-time IT Manager and Systems Administrator to serve as the primary internal IT resource, supporting employees and coordinating with external providers on strategic initiatives, incidents, cybersecurity, and infrastructure management.

This role requires hands-on troubleshooting, end-user support, and managing Microsoft 365, Active Directory/Entra ID, and endpoint management while aligning technology with business needs.