Han-Dee Hugo's #41-Store Manager

SAMPSON-BLADEN OIL COMPANY INCORPORATED; Cary (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Sampson-Bladen Oil Company Incorporated in Cary, NC seeks an Assistant Manager/Customer Service Representative to oversee daily store operations, supervise staff, manage cash deposits, and lead customer service efforts. You will handle POS and lottery equipment, ensure stock levels, and uphold safety and company values.

The role requires leadership, strong communication, and the ability to resolve issues professionally while maintaining excellent customer service and teamwork.

Qualifications

• Experience as Assistant Manager or similar role in retail/food service.
• Strong leadership and staff coaching abilities.
• Ability to resolve customer and personnel issues professionally.
• Proficient in basic accounting and cash handling.
• Able to operate POS, lottery, ATM equipment and monitor inventory.
• Good communication and teamwork skills.

Responsibilities

• Perform CSR duties and support daily store operations.
• Recruit, interview, hire, train staff.
• Prepare daily reports and manage cash deposits.
• Monitor inventory levels and ensure merchandise is stocked.
• Operate POS, lottery, fuel dispensers, and ATM systems.
• Address customer complaints and uphold company values.
• Maintain emergency procedures and safety protocols.

Skills

Customer service

Leadership

Recruiting

Training

Cash handling

POS operation

Communication

Problem solving

Teamwork

Time management

Tools

POS systems

Lotto/Lottery terminals

ATM operations

Job description

(Major responsibilities include, but are not limited to :)Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) and Assistant Manager as outlined in the CSR Job Description and Assistant Manager Job Description section of the Operations Policy and Procedures Manual. In addition, perform managerial & leadership duties to include recruiting, interviewing, hiring, firing, training, preparing daily reports, bank deposits, night bank deposits, gasoline/fuel and other surveys of competition, time sheets, operate Point of Sale equipment, Credit/Debit card, Lotto, Lottery, Fuel Dispensers and ATM’s and other equipment and transactions as necessary. Be proficient in the use of all equipment and all reports. Be an Ambassador for SBOC/Han-Dee Hugo’s at all times. Must be a champion and support the Company’s Values and Mission Statement. Must be able to resolve personnel issues within the stores and address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Must ensure the store is fully stocked with merchandise and fronted at all times and all POP signage is accurately posted. Must be mentally and physically capable of immediately activating emergency controls, handle accidental spills, fire extinguishers and Emergency Shut Offs.Prior Assistant Manager Experience with SBOC/Han-Dee Hugo’s preferred.Must have some computer skills.Must have the ability to read and interpret documents and department manuals.Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization.Ability to read, write and comprehend simple instructions, short correspondence and memos.Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.Must be able to grasp cash and inventory control procedures and basic accounting functions.Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.Must have some computer skills.