Hampton Inn Zanesville - Front Desk Agent

Aimbridge Hospitality; Zanesville (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to enhance the guest experience at their Zanesville location. This role focuses on delivering exceptional customer service and effective communication, ensuring a welcoming environment for all guests. Responsibilities include managing guest interactions, resolving concerns, and multitasking various front desk operations. With a commitment to employee satisfaction, this innovative company offers a comprehensive benefits package for eligible full-time employees, making it an exciting opportunity for those looking to grow in the hospitality sector.

Benefits

Medical, Dental, and Vision insurance

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Daily Pay options

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Resolve guest concerns quickly and accurately.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join to apply for the Hampton Inn Zanesville - Front Desk Agent role at Aimbridge Hospitality

Pay Range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.00/hr - $13.00/hr

About the Role

The Front Desk Agent is essential to our guest experience, focusing on customer service and communication to ensure a seamless and welcoming stay. This role manages guest interactions and maintains efficient front desk operations.

Key Responsibilities

• Customer Service: Provide outstanding service with a friendly demeanor, enhancing guest satisfaction.
• Communication: Convey information effectively and address inquiries promptly.
• Problem-Solving: Resolve guest concerns quickly and accurately.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, perform basic arithmetic.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees can access a benefits package including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability Insurance
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Highlights

Located near the historic Y Bridge, our hotel offers comfort and convenience, with amenities like a free business center, indoor pool, and free high-speed internet to ensure a pleasant stay for our guests.

Additional Details

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Management and Hospitality
• Industry: Hospitality