Hampton Inn & Suites Bloomington-Normal - Front Desk Agent

Aimbridge Hospitality; Normal (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for their Hampton Inn & Suites Bloomington-Normal. This entry-level position focuses on delivering excellent customer service, managing guest interactions, and ensuring efficient front desk operations. Candidates should possess a high school diploma and display strong communication and multitasking skills. A competitive benefits package is also offered for full-time employees.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Insurance

Paid Time Off

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Effectively convey information and address guest inquiries.
• Manage multiple tasks including handling reservations and check-ins.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Join to apply for the Hampton Inn & Suites Bloomington-Normal - Front Desk Agent role at Aimbridge Hospitality

1 day ago Be among the first 25 applicants

Join to apply for the Hampton Inn & Suites Bloomington-Normal - Front Desk Agent role at Aimbridge Hospitality

Get AI-powered advice on this job and more exclusive features.

Aimbridge Hospitality provided pay range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Discover our Bloomington hotel near the Shoppes at College Hills. We’re 10 minutes from Illinois State University and Central Illinois Regional Airport. Miller Park Zoo and other local attractions like Grady's Family Fun Park are within five miles of us. We offer free hot breakfast, a heated indoor pool, and a fitness center. Pets are welcome. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x

Get notified about new Front Desk Representative jobs in Normal, IL.

Patient Access Representative ED 1 - BMC Pt Access

Comfort Suites Bloomington - Front Desk Agent

Administrative Assistant/EOP - Accounts Payable - 12 month - 2025-2026

Courtyard Bloomington Normal - Front Desk Agent

Operations Specialist - Bloomington or Chicagoland Region

Bloomington, IL $65,000.00-$80,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.