Hampton Inn Emporia - Front Desk Agent

Aimbridge Hospitality; Emporia (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at Hampton Inn Emporia. This entry-level role focuses on delivering exceptional customer service and managing guest interactions. You'll ensure a seamless stay for all guests while handling reservations and inquiries. Eligible full-time employees can access a competitive benefits package, including medical, dental, and vision insurance, paid time off, and a 401k retirement plan.

Benefits

Daily Pay option

Medical, Dental, and Vision Insurance

Disability Income (Short & Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Hotel or related experience preferred.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information effectively and resolve issues promptly.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent at Hampton Inn Emporia!

Become the shining star of our guest experience by mastering customer service and communication, creating a seamless and inviting stay for all our guests. This role involves managing guest interactions and ensuring the front desk operates efficiently.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly and warm demeanor, enhancing guest satisfaction.
• Communication: Convey information effectively, address inquiries and resolve issues promptly with strong verbal and written skills.
• Problem-Solving: Quickly evaluate and resolve guest concerns.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Work with financial information and perform basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Eligible full-time employees after an initial period can access a competitive benefits package, including:

• Daily Pay option
• Medical, Dental, and Vision Insurance
• Disability Income (Short & Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About the Property

The Hampton Inn Emporia hotel, located off I-95, offers a great base for exploring Emporia, VA. Enjoy nearby attractions, including historical sites, outdoor activities, and festivals. Our hotel features meeting rooms, a business center, and comfortable guest rooms with free WiFi and Hampton beds.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality