Halloween Horror Nights House Attendant - Attractions Operations

Universal Orlando Resort; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Universal Orlando Resort is hiring a House Attendant for Halloween Horror Nights. This role involves setting up queues, ensuring guest safety, and providing exceptional service. Ideal candidates will have a high school diploma and operational experience in a theme park setting, with a commitment to guest engagement.

Qualifications

• 1 year of operational experience preferred, specifically with theme park attractions.
• Engage guests positively and ensure safety.
• Follow Environmental, Health & Safety policies.

Responsibilities

• Set up and break down queue equipment, ensuring safety and crowd control.
• Monitor guest behavior and enforce restrictions during events.
• Maintain a welcoming atmosphere and assist guests as needed.

Skills

Crowd Control

Safety Compliance

Customer Service

Education

High School Degree or GED

Job description

Halloween Horror Nights House Attendant - Attractions Operations

Provide support to Halloween Horror Nights Haunted Houses and Shows by building and breaking down queue equipment, providing crowd control, and maintaining the flow of the Haunted House or Show by monitoring the queue and venue to proactively ensure compliance with safety standards & restrictions.

MAJOR RESPONSIBILITIES:

• Set up and break down stanchions, ropes, and barricades to appropriately configure the length of the queue on a nightly basis.
• Maintain efficient through put of assigned Haunted Houses or Shows by efficiently loading and unloading guests. Assists guests while in a venue or show by providing direction, enforcing restrictions, monitoring crowds, performing crowd control duties and addressing safety concerns. Ensure safe behavior of guests, Scare-Actors and Entertainers in conjunction with the Entertainment Coordinators and Stage Managers.
  
  
• Provide over-the-top service by engaging the guest and evoking the theme or story-line of the assigned area. Enthusiastically greet and welcome guests and engage in positive, polite and friendly manner when monitoring the queue area and providing direction or safety instructions.
  
  
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
  
  
• Perform other duties as assigned.

AVAILABILITY REQUIREMENTS:

To be considered for this position, candidates must have availability for 4 full days between Wednesday and Sunday.
Shift hours: 1:00 PM to 3:00 AM.

EDUCATION:

High school degree or GED is required.

EXPERIENCE:

1 year of operational experience, specifically operating a Theme Park Attraction is preferred; or equivalent combination of education and experience.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort, commonly known as Universal Orlando or simply "Universal," formerly Universal Studios Escape, is an American theme park and entertainment resort complex based in Orlando, Florida.

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