Hair Color Bar Manager - Lead Growth & Guest Experience

Madison Reed; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision & FSA

Employee Assistance Program

Paid Holidays

Job summary

Madison Reed’s Hair Color Bars seek a General Manager who is a licensed cosmetologist to lead a team of Shift Leads, Colorists and Assistants, delivering an outstanding guest experience at the Hair Color Bar. You will drive guest satisfaction, business growth and people development while upholding our values of Love, Joy, Trust, Courage and Responsibility.

Salary ranges from $55,000–$65,000 with opportunities for monthly bonuses; weekend and holiday availability is required to meet business

Qualifications

• Active cosmetology license in the state where you are applying.
• 2+ years of salon and retail experience.
• Fluency in English

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Ensure all aspects of the business are staffed and resourced, including front of house operations, adhering to all company SOPs, assisting guests with retail orders, managing bookings, services and memberships.
• Demonstrate mastery of all services provided at our Hair Color Bar, including stepping in and working behind the chair as needed.
• Step in for district support as needed by the District Manager which could include training a new Manager, supporting remotely, or visiting nearby location on site.
• Achieve monthly sales goals and other KPIs, including retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
• Demonstrate mastery of Madison Reed systems, policies, processes and procedures.
• Coach and develop team members to ensure top team culture and guest satisfaction by aligning talents with responsibilities.
• Own recruiting, interviewing, onboarding, performance management and training of all team members.
• Manage employee schedules based on forecasts, budgets and labor laws.

Skills

Fluency in English

Education

Active cosmetology license (state)

Job description

Madison Reed’s Hair Color Bars seek a General Manager who is a licensed cosmetologist to lead a team of Shift Leads, Colorists and Assistants, delivering an outstanding guest experience at the Hair Color Bar. You will drive guest satisfaction, business growth and people development while upholding our values of Love, Joy, Trust, Courage and Responsibility.

Salary ranges from $55,000–$65,000 with opportunities for monthly bonuses; weekend and holiday availability is required to meet business