HABILITATION SERVICES PROJECT COORDINATOR

AZ State Jobs; Phoenix (AZ); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health benefits

ASRS retirement plan

Paid time off

Parental leave

Tuition reimbursement

Job summary

The Arizona Department of Economic Security (DES) in Phoenix is hiring a Network Coordinator to oversee provider recruitment, certification, and placement coordination within the Division of Developmental Disabilities. You will ensure compliance with billing protocols and service standards while supporting member transitions.

Responsibilities include data tracking, incident monitoring, and collaboration with Support Coordinators.

Qualifications

• Oral communication skills for meetings, policy briefs, and orientation sessions.
• Clear writing of placement requests, investigation reports, and notices.
• Active listening to gather member, family, and provider details.
• Reading and interpreting statutes, policies, contracts, ISP documents.
• Service orientation to help members access community resources.
• Critical thinking to evaluate barriers and billing issues.
• Complex problem solving for emergencies and roommate matching.
• Coordination across DCS, OLCR, Support Coordination, and vendors.

Responsibilities

• Recruit, certify, train, and oversee Independent Providers; manage certification renewal timelines.
• Coordinate out-of-home placements, public vendor calls, emergency placements, and rate alignment.
• Provide technical guidance on progress reporting, billing protocols, and file requirements.
• Audit timesheets and billing; resolve errors and mediate disputes.
• Maintain provider files; conduct training; handle amendments and closures.
• Partner with Support Coordinators to identify vendor options and arrange meetings.
• Track incidents; draft UIR summaries; follow up on high-risk cases.
• Lead provider orientation and ISP reviews; evaluate service outcomes.
• Maintain vacancy and waitlist databases; monitor service gaps and census reports.

Skills

Oral Communication

Writing

Active Listening

Reading Comprehension

Service Orientation

Critical Thinking

Complex Problem Solving

Coordination

Tools

FOCUS database

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona

DES works with families, community organizations, advocates, and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

We’re Hiring!

HABILITATION SERVICES PROJECT COORDINATOR, ARIZONA DEPARTMENT OF ECONOMIC SECURITY, Division of Developmental Disabilities, www.azdes.gov

Salary: $43,000.00 - $45,000.00

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or a close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. (This is required language for all job postings with this Business Area).

Why DES?

At DES, your work matters. You will join a mission-driven organization dedicated to strengthening individuals, families, and communities across Arizona. DES values collaboration, inclusion, customer service, and continuous improvement while providing opportunities for professional growth and meaningful public service.

As part of our award-winning team, you’ll enjoy:

• A culture of collaboration, innovation, and impact.
• Robust benefit package.
• Career development opportunities to help you grow.

What You’ll Do

As a Network Coordinator, you will be responsible for:

• Provider Recruitment, Certification & Oversight: Recruit, certify, train, and oversee Independent Providers while maintaining district directory tools and managing certification renewal timelines.
• Placement Coordination & Rate Setting: Facilitate out-of-home placement requests, execute public vendor calls, coordinate emergency placements, assess specialized rates, and align roommate compatibility for high-needs cases.
• Technical Assistance & Compliance Reviews: Deliver technical guidance to providers on progress reporting standards, billing protocols, employee file requirements, and divisional policies.
• Billing Auditing & Dispute Mediation: Audit timesheets and billing entries within the FOCUS database, build customized tracking systems, resolve errors, and mediate vendor financial disputes.
• Provider File & Administrative Lifecycle Management: Maintain independent provider files, teach skill-building courses, resolve payment issues with fiscal intermediaries, process amendments, and complete file closures.
• Support Coordination & Team Collaboration: Partner with Support Coordinators to identify qualified vendor options, run pre- and post-placement meetings, and secure essential member resources.
• Incident Investigation & Incident Monitoring: Track unusual incidents, author UIR investigation summaries, execute follow-up inquiries, and elevate high-risk cases to leadership.
• Provider Orientation & Service Design: Lead new provider orientation sessions, participate in Individual Service Plan (ISP) team reviews, and evaluate service outcome metrics.
• Data Tracking, Census Management & Gap Analysis: Maintain vacancy and waitlist databases, track regional service gaps, monitor Attendant Care compliance, and submit routine census reports.

Your Competencies and Skills

Core Skills we are looking for:

• Oral Communication: Facilitate pre- and post-placement meetings, present policy guidelines, and deliver orientation sessions to providers and agency partners.
• Writing: Draft out-of-home placement requests, UIR investigation reports, public vendor announcements, and formal file updates.
• Active Listening: Gather essential details from members, families, and providers during placement planning, incident reviews, and dispute resolution.
• Reading Comprehension: Interpret complex statutes, administrative policies, vendor contracts, and Individual Service Plans (ISPs).
• Service Orientation: Assist members and families in accessing critical community residential, day program, and HCBS resources.
• Critical Thinking: Evaluate placement barriers, audit billing discrepancies, and assess compatibility for complex roommate matchings.
• Complex Problem Solving: Address emergency placement crises, resolve roommate compatibility issues, and direct UIR follow-up actions.
• Coordination: Synchronize efforts across DCS, OLCR, Support Coordination, and vendor networks to facilitate successful member transitions.

We recognize that skills may be gained through professional experience, education, military service, volunteer work, caregiving, community involvement, or transferable experiences.

Preferred Qualifications

• Developmental Disabilities Expertise: Apply functional knowledge of developmental disability care models, community resources, and program structures.
• Case Management Support: Apply case management principles when reviewing ISP team referrals and coordinating service adjustments.
• Database & Systems Management: Utilize FOCUS and build customized tracking spreadsheets to manage census, vacancies, and billing data.
• Regulatory Compliance Application: Ensure provider adherence to state licensing rules, certification standards, and release processes.
• Financial Auditing: Audit provider timesheets against service codes, calculate rates, and resolve complex payment discrepancies.

Pre-employment Requirements

• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment /Eligibility Verification Program (E-Verify).

The Perks

• Comprehensive medical, dental, and life insurance options.
• A supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Up to 12 weeks of paid parental leave.
• Tuition reimbursement, wellness plans, and professional development opportunities.

The State of Arizona, please visit our benefits page.

For questions, reach out to Ariana Dominguez at 480-790-1749 or [e-mail].

Travel within Arizona may be required for this role.