H6180 RUIDOSO SKI SHOP CASHIER

Inn of the Mountain Gods; Alto (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Inn of the Mountain Gods in Alto, NM seeks a friendly cashier to handle cash and credit transactions, operate the POS, and follow opening/closing procedures. The role requires a high school diploma or GED, strong communication, and a professional demeanor.

You will work with guests and Team Members, supporting resort operations and delivering courteous service. On-site position emphasizing accurate cash handling, customer care, teamwork, and adherence to performance standards in a busy

Qualifications

• Cashier must handle cash and credit card transactions accurately.
• Operate a Point of Sales register and follow opening/closing procedures.
• Provide friendly, courteous service to guests and team members.

Responsibilities

• Maintain organized cash handling and POS procedures.
• Provide prompt, professional service to customers.
• Assist guests with rental forms and guidance during the process.
• Maintain shop cleanliness and organization to conduct business.

Skills

Cash handling

POS operation

Customer service

Teamwork

Communication

Education

High school diploma or GED

Job description

Reports To: Town Shop and Rental Shop Manager

Summary of Position

Cashier is expected to be able to handle cash and credit card transactions in a competent and organized manner. Must be able to operate a Point of Sales register and follow all opening and closing procedures. The cashier needs to be friendly and courteous to all guests in a professional manner as well as to other Team Members

Key Responsibilities and Performance/Behaviors

• Ability
• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Service
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Professionalism
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Communication
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
• Cashier is able to maintain an organized system of cash handling, credit card payments and all required POS, as well as, opening and closing procedures;
• Cashier is also responsible for knowing and performing all position related daily checklists;
• Cashier will provide prompt, friendly, courteous and professional service to customers and other Team Members;
• Exhibit excellent customer service skills in greeting and guiding SA guest through the rental process;
• Duties also include but are not limited to cleaning and organizing shop to professionally conduct business, assist guest in filling out rental forms;
• Conduct expert cashier proficiency at the cash register
• File cards properly at the check in guest and check in guest at the end of the rental contract;
• Supervisory Responsibilities

There are no supervisory responsibilities for this position.

• Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• High school diploma or general education diploma (GED); must possess good oral and written communication skills, as well as, quality people skills. Must be able to work all shifts.
• Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.