H6130 BARTENDER BANQUETS

Inn of the Mountain Gods Resort and Casino; Mescalero (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading resort and casino is seeking a Banquet Server to provide exceptional service at various events. The ideal candidate will have a strong customer service background, experience in food and beverage service, and the ability to work in a fast-paced environment. Responsibilities include setting up events, serving guests, and maintaining high standards of service and professionalism. Preference will be given to candidates familiar with the local culture and those who can adapt to diverse situations.

Qualifications

• Two years of relevant experience required.
• Knowledge of wines and spirits essential.

Responsibilities

• Set up, prepare, and serve food and beverages at events.
• Provide high-quality guest service and support other departments.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Inn of the Mountain Gods
287 Carizzo Canyon Rd
Mescalero, NM 88340, USA

The Banquet Server is responsible for setting up, preparing, and serving food and beverages at banquets, receptions, breaks, and meetings. An experienced server should be familiar with menus, setup, and upcoming event details. Candidates must have an outgoing, professional, enthusiastic, and customer-service-oriented demeanor.

Key Responsibilities and Performance/Behaviors

1. Ability
2. Explain and demonstrate Hospitality Behaviors and Performance Standards.
3. Know where to find information needed to complete tasks to standard.
4. Demonstrate technical skills required for tasks.
5. Explain behavioral values or standards for task completion.
6. Take ownership of problems and resolve them when solutions are not immediately available.
7. Request help from others when needed.
8. Have comprehensive knowledge of IMGR&C products and services.
9. Provide directions or venue information to guests and handle comments/complaints professionally and promptly.

Performance

• Meet expected results and standards per responsibilities and SOPs.
• Respond to obstacles creatively to achieve goals.
• Act proactively in the absence of guidance to meet guest and internal needs.
• Adapt quickly to change and support quality goals.
• Maintain property and equipment in excellent condition.
• Suggest improvements for performance.

Behavior

• Align with IMGR&C standards (Mission, Values, Hospitality, Customer Recovery).
• Approach activities enthusiastically and encourage others.
• Maintain a positive attitude and respect individuality.
• Speak positively about guests, colleagues, and the business.

Service

• Serve others efficiently and effectively.
• Identify and communicate guest needs.
• Act quickly to meet/exceed needs and improve service.
• Own guest issues until resolved.

Professionalism

• Adhere to IMGR&C appearance standards and support the company's reputation.
• Maintain good attendance and communicate absences timely.
• Work required events, including marketing and concerts.

Communication

• Share timely information with team members and supervisors.
• Listen actively and seek clarification on expectations.
• Report guest feedback and safety issues.

Teamwork

• Prioritize team success over individual success.
• Assist colleagues proactively and resolve conflicts.
• Contribute ideas for team and guest satisfaction improvements.

Essential duties include providing high-quality guest service, serving food and beverages, understanding food and alcohol safety, and supporting other departments as needed. Flexibility to work overtime, holidays, and varied schedules is required. Maintain a professional appearance and adhere to all policies and safety standards.

The position requires a high school diploma or GED, two years of relevant experience, knowledge of wines and spirits, and a valid New Mexico Alcohol Server License. Preference for Mescalero Apache Tribal members and bicultural candidates. Must be 19+ years old.

The physical demands include standing, walking, lifting up to 50 pounds, and working in loud, smoky, and sometimes stressful environments.