H6120 BARBACK ROCKET CITY

Inn of the Mountain Gods Resort and Casino; Alamogordo (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading resort and casino in Alamogordo is seeking a Barback to assist in the bar operations. The role involves stocking supplies, cleaning, and supporting bar staff. Ideal candidates will have a strong sense of hospitality and teamwork, ensuring excellent service in a fast-paced environment.

Qualifications

• Assists in receiving and storing bar supplies.
• Cleans bar areas and assists bar staff.
• Maintains a clear work section.

Responsibilities

• Restocks ice, alcoholic, and non-alcoholic beverages.
• Cleans spills from bar top and maintains storage.
• Provides service outside job responsibilities if needed.

Skills

Hospitality Behaviors

Communication

Team Work

Education

High school diploma or GED

Job description

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Summary Of Position

Assists in the receiving and storing of liquor, beer, wine and bar supplies as directed. Assists in the requisitioning and daily stocking of the bar, filling ice bins, stocking drink cups and glassware, and stocking juices. Cleans bar tops, counters, and under bar areas and empties trash and cleans trash containers as directed. Assists bar staff and other team members as required.

Job Details

Description

Position Title: Barback

Reports To: Bar Supervisor

Supervises: N/A

Summary Of Position

Assists in the receiving and storing of liquor, beer, wine and bar supplies as directed. Assists in the requisitioning and daily stocking of the bar, filling ice bins, stocking drink cups and glassware, and stocking juices. Cleans bar tops, counters, and under bar areas and empties trash and cleans trash containers as directed. Assists bar staff and other team members as required.

Key Responsibilities And Performance/Behaviors

• Ability
• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Service
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Professionalism
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Attendance
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Communication
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
• Restocks ice, alcoholic, and non-alcoholic beverages;
• Knows all “well” or “house” brands of liquor, beers, and house wines;
• Removes all empty bottles from bars;
• Maintains storage cabinets in proper order at all times;
• Cleans and organizes walk-in cooler daily;
• Assists Bartender with cleaning and organizing bar at end of shift;
• Removes trash from bar at the end of shift;
• Cleans spills from bar top;
• Maintains a clear work section;
• Knows how to operate POS system;
• Pours drinks by using true measure ( jigger)
• Performs other duties assigned;
• Adheres to all regulatory, departmental, and casino policies and procedures;
• Obtains and maintains Alcohol Server License;
• Supervisory Responsibilities
  
  

There are no supervisory responsibilities for this position.

• Education and/or Experience Requirements
  
  

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• High school diploma or GED; or six months to one year job related experience and/or training; or equivalent combination of education and experience may be substituted.
• Physical Demands
  
  

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

• Work Environment
  
  

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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