H6040 ATTENDANT LAUNDRY

Inn of the Mountain Gods Resort and Casino; Mescalero (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Laundry Attendant to manage the cleaning and handling of linens. The role involves operating laundry equipment, maintaining cleanliness, and providing excellent service. Candidates should have a High School Diploma or GED and preferably experience in a similar role. This position offers an opportunity to work in a dynamic environment with a focus on guest satisfaction.

Qualifications

• High School Diploma or GED, or 6 months to 1-year related experience/training.
• Preference for Mescalero Apache Tribal members and bicultural experience.

Responsibilities

• Sorts and handles cleaning of all soiled linens.
• Operates washing machines, dryers, and presses.
• Maintains a clean and organized work area.

Skills

Hospitality Behaviors

Problem Solving

Team Work

Education

High School Diploma or GED

Job description

Reports To: Laundry Supervisor, Laundry Manager

Summary of Position

Sorts and handles cleaning of all soiled linens from housekeeping and all F&B outlets. Operates washing machines, dryers, presser, towel folder, and handles various chemicals.

Key Responsibilities and Performance/Behaviors

1. Ability
2. Can explain and demonstrate Hospitality Behaviors and Performance Standards.
3. Understands where to get the information needed to complete tasks to standard.
4. Can explain and demonstrate technical skills used to complete tasks to standard.
5. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
6. Understands how to take ownership of problems and solve them when solutions may not be available.
7. Can explain how to request help from others when needed to complete tasks or goals.
8. Has complete knowledge of IMGR&C products and services and can communicate this to others.
9. Provides guests with directions or other venue information and acts promptly, professionally, and courteously on all comments/complaints.
10. Performance
11. Meets expected results and standards in Key Responsibilities and technical/operational SOPs and task lists.
12. Responds to obstacles by finding new ways to reach desired results.
13. Acts and takes charge in the absence of guidance to respond to guest or internal customer needs.
14. Adapts quickly to change, applying skills positively to succeed.
15. Supports the Quality Goal: “Do it right the first time.”
16. Protects and maintains property; keeps areas, equipment, and furnishings neat, clean, and in good repair.
17. Suggests improvements for performance.
18. Behavior
19. Aligns behavior with IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
20. Approaches all activities enthusiastically, encouraging others.
21. Maintains a positive attitude in all situations.
22. Respects others' individuality and communicates effectively to work collaboratively.
23. Speaks positively about guests, colleagues, and the business at all times.
24. Treats others with respect consistently.
25. Service
26. Serves others proactively.
27. Identifies and communicates the needs of guests and others.
28. Takes prompt action to meet or exceed needs.
29. Seeks ways to improve individual and team service quality.
30. Provides extra service outside of job responsibilities when needed to support the resort's success.
31. Owns guest problems until resolved.
32. Professionalism
33. Adheres to IMGR&C appearance standards.
34. Supports IMGR&C reputation and image professionally, on and off property.
35. Follows attendance policies and informs supervisors of absences in advance.
36. Works all Marketing Special Events and Concerts as required.
37. Communication
38. Provides timely, relevant information to others.
39. Shares necessary information with the next shift.
40. Listens actively and acts on feedback.
41. Asks questions to clarify expectations.
42. Reports guest complaints and compliments to supervisors or managers.
43. Reports issues with grounds or equipment not meeting standards.
44. Team Work
45. Puts team success above personal success.
46. Helps team members succeed proactively.
47. Resolves conflicts effectively.
48. Assists other departments to achieve success.
49. Provides ideas for increased team and guest satisfaction.
50. Contributes to team and departmental meetings.

Essential duties include, but are not limited to:

• Ironing sheets, pillowcases, tablecloths, and napkins.
• Folding linens and terry.
• Operating washers, dryers, presser, and towel folder.
• Reporting damaged or stained linens.
• Maintaining a clean and organized work area.
• Performing additional duties as assigned.
• Maintaining respect for management and adhering to policies.

Supervisory Responsibilities: N/A

Education and Experience Requirements

High School Diploma or GED, or 6 months to 1-year related experience/training, or equivalent. Preference for Mescalero Apache Tribal members and bicultural experience.

Physical Demands

Frequent standing, walking, handling, reaching; occasional lifting up to 50 lbs.; ability to work for several hours.

Work Environment

Noise level is loud; exposure to second-hand smoke, biohazardous fluids, and potentially hostile environments with guests. May involve high stress situations.

Equal Opportunity Employer

This employer complies with federal employment laws and provides the "Know Your Rights" notice from the Department of Labor.