H&M Store Manager - Victoria Gardens

H&M; Rancho Cucamonga (CA); On-site; USD 78,595 - 91,563; Full time

Benefits offered by this job

25% Staff Discount

Medical Coverage

Dental Coverage

Vision Coverage

Employee Assistance Program

Vacation Pay

Wellness Pay

401K

Commuter Benefits

Dependent Care FSA

Job summary

An established industry player is seeking a dynamic Store Manager to lead a talented team in delivering exceptional customer experiences. In this role, you will be responsible for driving sales and profit goals while ensuring compliance with company standards and fostering a positive team environment. Your leadership will be crucial in managing recruitment, training, and performance evaluations, all while maintaining a focus on customer service excellence. Join a vibrant and diverse workplace that values your unique contributions and offers endless growth opportunities. If you're passionate about retail and eager to inspire others, this position is perfect for you.

Qualifications

• Strong leadership skills with a focus on team development.
• Ability to analyze sales and profit KPIs effectively.
• Basic computer skills for data entry and software interaction.

Responsibilities

• Drive sales and profit goals through effective team management.
• Ensure compliance with company standards and legal requirements.
• Recruit, train, and develop store team members.

Skills

Customer Service

Leadership

Team Management

Sales Analysis

Communication

Basic Computer Skills

Education

2-3+ years of management experience

Tools

Sales KPIs

Job description

Company Description:
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Job Description
Overall Job Summary: The Store Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. The Store Manager will ensure the Best Team and support their development, work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership. The Store Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to our Area Sales Manager and has the following direct reports: Store Visual Manager (based on volume), Department Manager, Department Supervisor (based on volume), Visual Merchandisers (based on volume), Cash Office Responsible (based on volume), and Sales Associate.

Your Day to Day

Sales and Profit

• Regularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results.
• Ensure store operations, H&M standards, and best practices are followed including proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, Tasks, and Routines, etc.) and excellent customer service keeping within the sales budget of allocated hours.
• Together with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on selling.
• Ensure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly.
• Actively prevent loss together with Store Team and ensure that all appropriate Audit guidelines are being followed.
• Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, and price changes.

People and Teams

• Oversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practices.
• Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups and take actions to improve performance to support the business needs.
• Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings.
• Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times.
• Strengthen our Company Culture by promoting feedback in our daily work and coach the Store Team to do the same.

Financial Accountability

• Sales and profit responsibility for the store.
• Accurate recording of sales figures and hours.

Qualifications

Who You Are

• Inclusive, positive, creative, and willing to try new things.
• Passionate for customer service and inspiring it in others.
• Outcome driven with the planning, engagement, and motivation to bring it to fruition.
• You have the ability to lift in excess of 20 pounds.
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
• Ability to climb a ladder and use a step stool.
• Open availability including evenings and weekends.
• 2-3+ years of transferrable experience leading management level employees welcome.
• Basic computer skills such as browser navigation, software interaction, and data entry are needed.
• May be required to travel as necessary to support other stores, attend meetings and training.

Why You’ll Love Working for H&M

• Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities.
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Additional Information

Job Status: Hourly, Non-Exempt

Compensation: Salary Range is $78,595 - $91,563 **

EEOC Code: OFM

• This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
• H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Retail