H&M Store Manager- Outlets in Tejon

H & M Hennes & Mauritz Gruppe; California (MO); On-site; USD 68,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Store Manager to enhance the customer experience and lead a dynamic team. The role involves overseeing store operations, managing sales goals, and developing team talent while ensuring high standards of service and store presentation.

Benefits

Comprehensive benefits including health and wellness

Discounts

Access to resource groups and global career opportunities

Qualifications

• Strong leader who enjoys responsibility and team development.
• Experience working closely with teams in a retail environment.

Responsibilities

• Ensuring total OMNI customer experience and visual standards.
• Managing talent, performance, and conducting evaluations.
• Maintaining store cleanliness and presentation standards.

Skills

Leadership

Communication

Analytics

Education

Relevant leadership and retail management experience

Job description

About the Role
As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards aligned with store format, regional, and global strategies. You will lead the store team to excel by creating an inclusive, collaborative, and entrepreneurial culture, and by analyzing sales data to optimize results and profits.

A Day in the Life
Your typical day includes responsibilities such as:

• Ensuring the total OMNI customer experience, visual, and commercial standards
• Representing the H&M brand positively during customer interactions
• Establishing and following up on sales and budget goals
• Providing personal customer service and guiding customers through fashion stories
• Promoting our Customer Loyalty App and sustainability initiatives
• Planning schedules in line with sales budgets and activities
• Managing fitting room, checkout routines, and store maintenance
• Identifying commercial opportunities and maintaining competitor awareness
• Handling admin routines for people and operations

Fashion & Trend Awareness

• Staying updated with fashion trends, styles, and competitors
• Ensuring your team provides product and fashion knowledge
• Understanding the local market, customer preferences, and fashion trends

Team & Development

• Managing talent and performance, including recruiting and onboarding
• Conducting performance evaluations and succession planning
• Sharing knowledge and collaborating with the area and store leadership teams
• Planning and scheduling team activities
• Communicating regularly to motivate and inform staff
• Ensuring compliance with procedures, routines, and legal requirements
• Participating in onboarding, training, and development programs

Retail Operations/Visual & Commercial Execution

• Maintaining store cleanliness and presentation standards
• Managing stock levels and supporting with allocation
• Overseeing daily opening and closing routines
• Managing the full garment cycle and fitting room routines
• Utilizing in-store tech services and tools effectively
• Maintaining consistent pricing signage and store safety standards

Qualifications

Who You Are

• A strong leader who enjoys responsibility and team development
• Confident in coaching, communication, and analytics
• Relevant leadership and retail management experience
• Experience working closely with teams in a retail environment

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Being part of a values-driven organization with a strong culture
• Access to resource groups and global career opportunities
• Comprehensive benefits including health, wellness, and discounts

Additional Information

Compensation: $68,343-$79,620 annually

EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for top volume locations)

This job highlights core responsibilities and may include additional duties. Compensation may vary based on qualifications and location.

We are committed to accessibility and encourage applicants requiring accommodations to contact us.