H&M Sales Advisor - Tanger Outlets Foxwoods

H&M; Mashantucket (CT); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Sales Advisor who is passionate about fashion and dedicated to providing exceptional customer service. In this dynamic role, you will engage with customers, promote fashion trends, and ensure a tidy store environment. Your ability to connect with customers and share your fashion knowledge will enhance their shopping experience. This position offers a collaborative atmosphere where your contributions are valued, along with opportunities for career growth and employee benefits. Join a team that celebrates diversity and inclusivity while making a difference in the retail landscape.

Benefits

Employee Discounts

Health Insurance

Wellness Programs

Retirement Plans

Paid Leave

Qualifications

• Passionate about fashion and customer service.
• Motivated to provide an excellent shopping experience.

Responsibilities

• Provide excellent customer service and support.
• Engage with customers to promote products and trends.
• Maintain a clean and organized sales floor.

Skills

Customer Service

Sales Experience

Fashion Knowledge

Communication Skills

Education

High School Diploma

Job description

Company DescriptionJob Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Engage and converse with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information with customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in relevant onboarding, introduction processes & training courses for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practices & processes
• Maintain a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Follow best practices for in-store OMNI services & tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support with opening and closing the store
• Follow all H&S guidelines and legal requirements

Qualifications

Who You Are

• Passionate about fashion and everything we create in-store
• Motivated to give customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic, collaborative environment
• Experience in customer service in fashion, retail or related industries

Why You'll Love Working at H&M

• We value diversity in race, ethnicity, gender, age, religion, sexual orientation, and disability
• Guided by our 7 core values, over 75 years of success
• Access to Colleague Resource Groups for community and networking
• An inclusive environment where you can be yourself
• Opportunities for career growth in our global talent community
• Comprehensive benefits including health insurance, wellness programs, retirement plans, paid leave, and community service days
• Express your style with employee discounts across H&M and sister brands

Additional Information

In accordance with the Tribal and Native American Preference Law, Native Americans who self-identify are given employment preference on the Reservation. Membership in a recognized tribe must be indicated on your resume. Submission of a resume is required for all applicants.

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $16.25/hour

This posting highlights key responsibilities and may include additional duties at the company's discretion.

H&M assesses this role's compensation range in good faith; actual pay may vary based on qualifications and location. The range may be updated.

We provide accommodations for applicants with disabilities. For assistance, contact https://hm.ethicspoint.com and ask for help.

Benefits

At H&M Group, employees enjoy benefits and development opportunities worldwide, including staff discounts on all brands, and participation in our H&M Incentive Program (HIP). Local markets may offer additional perks depending on employment type and country.

Inclusion & Diversity

We are committed to inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment and aim for a fair process, asking applicants not to include cover letters to reduce biases.

Company Description

H&M offers the latest styles, inspiration, and collaborations, with a focus on sustainable fashion & quality at the best price. Learn more about us.

Store Roles Assessment

We use automated decision-making for skill-based recruitment in some stores. This ensures an objective assessment of your skills, overseen by humans and audited for compliance. You can request alternative assessments by contacting [e-mail] if needed. After the assessment, you can provide feedback or ask questions.

Watch the video: https://youtu.be/niHe1NQ5-rw