H&M Sales Advisor - Northlake Mall

H&M group; Charlotte (NC); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Sales Advisor to join their dynamic team. In this role, you'll engage with customers, providing exceptional service while showcasing fashion trends and products. Your passion for fashion and commitment to customer satisfaction will shine as you contribute to a vibrant store environment. This opportunity allows you to work collaboratively with a diverse team, ensuring each customer has a memorable shopping experience. If you're motivated by fashion and enjoy connecting with people, this role offers a chance to thrive in a supportive and values-driven organization.

Benefits

Employee Discount

Health Insurance

Wellness Programs

Paid Time Off

Retirement Plan

Community Service Day

Qualifications

• Passionate about fashion and providing excellent customer experiences.
• Motivated, communicative, and flexible in a dynamic environment.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Promote products and the Customer Loyalty App effectively.

Skills

Customer Service

Sales Experience

Communication

Fashion Knowledge

Team Collaboration

Job description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Ability to effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Representing yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with store management team.

Qualifications

Who You Are

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service-related industries.

Why You'll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you're encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $12.00 per hour

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.