H&M Sales Advisor

H&M

Las Vegas (NV)

On-site

USD 15,911 - 22,661

Part time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Employee Discount

Health Insurance

Wellness Programs

Paid Time Off

Retirement Plan

Community Service Day

Job summary

An established industry player in fashion retail is seeking a dynamic Sales Advisor to join their team. In this role, you'll provide exceptional customer service, guiding shoppers through the latest trends and products while actively promoting the brand's initiatives. Your passion for fashion and commitment to customer satisfaction will be key as you help create a welcoming and engaging shopping experience. With opportunities for personal development and a supportive work environment, this position is perfect for those looking to grow their careers in retail. Enjoy the perks of a diverse workplace and a generous employee discount while contributing to a vibrant team atmosphere.

Qualifications

Passionate about fashion and providing excellent customer experiences.
Experience in retail or service-related industries is essential.

Responsibilities

Provide excellent customer service and support sales goals.
Engage customers with fashion trends and product knowledge.
Maintain a clean and tidy sales floor and assist with stock.

Skills

Customer Service

Sales Experience

Fashion Knowledge

Communication Skills

Team Collaboration

Education

High School Diploma

Job description

4 days ago Be among the first 25 applicants

About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Job Description

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Customer Sales & Profit

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team

General InformationFashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Following all H&S guidelines and legal requirements applicable to role and responsibilities

QualificationsWho You Are

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
You should also enjoy working in a collaborative and dynamic environment.
You have sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional InformationJob Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $14.00 per hour**

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.Store Roles Assessment:We want to inform you that we use automated decision-making for skill-based recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group. The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. You’ll be able to provide feedback after the assessment and you always have the opportunity to ask questions. If you have any difficulties or concerns with the current assessment method, you can request for an alternative method of assessment. Please contact us at recruitment_support@hm.com as soon as possible to discuss your options. We’ll try our best to meet your needs.

Seniority level