H.I.S. Help Desk Tech. 8 HR.

Oroville Hospital; Oroville (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Oroville Hospital is seeking a Help Desk Technician to provide Tier 1 support for the Hospital Information System, VMware, and related devices. The role requires a mix of technical and customer service skills to assist users with desktops, laptops, printers, and software issues.

The ideal candidate will have a high school diploma, a valid driver’s license, and strong knowledge of Windows OS, MS Office, and customer service practices.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Working knowledge of software, hardware and other equipment.
• Working knowledge of Windows operating system environments.
• Proficient with MS Office Suite and webmail.
• Customer service experience required.
• Experience in troubleshooting and help desk support.
• Strong oral and written communication skills.
• Good problem analysis and problem-solving abilities.
• Team-oriented with good time management.
• Keep systems updated and current.

Responsibilities

• Handle Tier 1 help desk escalations in person, by phone, and electronically.
• Support desktops, laptops, Wyse laptops, MS Windows, and software/hardware issues.
• Process data accurately and maintain logs and reports.
• Monitor systems and data communication lines for issues.
• Provide user support for company applications and platforms.
• Follow standard help desk procedures and document resolutions.
• Log all interactions and escalate urgent issues when needed.
• Cover other help desk positions as required.

Skills

Customer service

Troubleshooting

Oral & written communication

Problem solving

Team interaction

Time management

MS Office Suite

Windows OS

System knowledge

Education

High school diploma or equivalent

Tools

MS Office Suite

Windows OS

Job description

H.I.S. Help Desk Tech. 8 HR. 8480 #13967

Job #: 13967

Job Category: Hospital Information System

Job Type: Full Time

Shift Type: Variable

Department: Hospital Information Services

Pay Range: $22.46/hr. - $30.18/hr.

Open Date: 08.19.26

Close Date:

Qualifications:

• High school graduate or equivalent
• Valid drivers license

Qualifications:

• High school graduate or equivalent
• Valid drivers license
• Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment
• Working knowledge of Windows operating system environments
• Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support
• Oral and written communication skills
• Problem analysis
• Problem-solving
• Team interaction
• Manages time well and has the ability to handle multiple tasks
• Stay current with system information, changes and updates

Duties & Responsibilities

Job Summary

Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. Systems supported: AS 400 Mainframe System, VMWARE, PCs, Laptops, BYOD, printer, faxes, copiers, scanners, audio and video equipment in conference rooms etc.
Help Desk Technicians handle Tier 1 help desk escalations and respond to requests for technical assistance in person, via phone, and electronically regarding desktops, laptops, Wyse laptops, MS Windows operating systems, and software and hardware issues. Process accurate and timely data in computer systems as scheduled. Separates and delivers multi-part reports. Maintains accurate file retention, control logs. Monitors various systems for any unusual problems, monitors functions of data communication lines. Provide user support and customer service on company-supported computer applications and platforms.

Duties

• Performs daily, weekly, monthly and yearly operations of various computer systems
• Execute, monitor and complete routine tests on requested programs
• Support all software on computer systems and reconcile any problems which may arise
• Perform routine maintenance on printers and scanners
• Print, separate, distribute and electronically post reports
• Orders forms and supplies
• Maintains current back-up of all software systems
• Perform system recovery procedures and scheduled maintenance and repair functions
• Respond to requests for technical assistance in person, via phone, or electronically
• Research questions using available information resources
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and elevate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Inform management of recurring problems
• Cover other help desk positions as needed

Other Info

Lifting Requirements:

Lifting generally not more than 50 Ibs. maximum and frequently lifting and/or carrying of objects weighing up to 25 Ibs. Positions requires a combination of sitting, standing, walking, stoopiing and bending.