H&B Support Manager: Data-Driven Team Coach

Inspira Financial Trust, LLC; Oak Brook (IL); On-site; USD 75,000 - 105,000; Full time

Job summary

Inspira Financial Trust, LLC in Oak Brook, IL, is seeking a Manager of H&B Support to lead a team delivering service to pre-tax product clients (HSA, FSA) and related services such as COBRA or Commuter Services.

The role emphasizes coaching, data-driven performance management, cross-functional collaboration with product, digital, account management and operations, and maintaining high service levels and professional client interactions.

Qualifications

• Experience leading a customer service or support team.
• Strong coaching and performance management skills.
• Ability to collaborate with product, digital, account management and operations teams.

Responsibilities

• Supervise a team of Support Specialists providing daily client service.
• Drive service levels, quality metrics, and survey KPIs.
• Ensure compliance with phone metrics such as schedule adherence and attendance.
• Share insights with product, sales, and operations to drive improvements.
• Coordinate with HR on employee matters and performance reviews.

Job description

Inspira Financial Trust, LLC in Oak Brook, IL, is seeking a Manager of H&B Support to lead a team delivering service to pre-tax product clients (HSA, FSA) and related services such as COBRA or Commuter Services.

The role emphasizes coaching, data-driven performance management, cross-functional collaboration with product, digital, account management and operations, and maintaining high service levels and professional client interactions.