Gym Operations & Member Experience Lead

Planet Fitness; Charlottesville (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fitness center in Charlottesville, Virginia, is seeking an Assistant General Manager to oversee gym operations, ensuring a superior member experience while achieving financial success. The ideal candidate has strong customer service skills, a background in fitness industry support, and can lead a team effectively. Duties include managing staff recruitment and training, maintaining facility cleanliness, and providing exceptional member service. Candidates should possess a high school diploma and current CPR certification.

Qualifications

• Experience working as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain a welcoming atmosphere for all members.
• Provide backup support to Club Manager as needed.
• Oversee cleanliness and maintenance of facility.

Skills

Superior customer service skills

Solid supervisory skills

Diplomacy skills

Listening skills

Basic computer proficiency

Education

High school diploma/GED equivalent

Tools

Microsoft Suite

Job description

A leading fitness center in Charlottesville, Virginia, is seeking an Assistant General Manager to oversee gym operations, ensuring a superior member experience while achieving financial success. The ideal candidate has strong customer service skills, a background in fitness industry support, and can lead a team effectively. Duties include managing staff recruitment and training, maintaining facility cleanliness, and providing exceptional member service. Candidates should possess a high school diploma and current CPR certification.