Gym Experience Manager

The American Club of Singapore; Orchard (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

The American Club of Singapore is seeking a seasoned Gym Operations Lead to create a safe, welcoming and well-managed gym experience. You will uphold high standards of service, etiquette, equipment readiness and overall presentation while driving member engagement.

With 5+ years in a similar setting and recognised fitness certifications, you will manage feedback, coordinate with trainers and staff, and contribute to planning and budgeting for gym initiatives and revenue opportunities.

Qualifications

• At least 5 years of experience in a similar capacity within retail, hospitality, or members' club environment.
• Fitness certification from ACSM/ACE or equivalent accredited body.
• Sound knowledge of strength and cardiovascular equipment, safe exercise practice and risk management.
• People-oriented with strong communication skills.
• Experience in managing vendors or trainers is advantageous.
• Willing to work on weekends and public holidays.

Responsibilities

• Engage Members, understand their needs and follow up on feedback promptly.
• Promote safe equipment use, proper exercise practices, gym etiquette and policies.
• Oversee daily gym operations, including opening/closing, cleanliness and presentation.
• Coordinate with Personal Trainers and internal teams for smooth gym operations.
• Stay updated on fitness trends and equipment, and recommend improvements.
• Support gym planning, budgeting, revenue initiatives and expenditure management.

Skills

People skills

Communication skills

Vendor management

Customer service

Education

ACSM Certification

ACE Certification

Job description

What'sin it for you

You will take the lead in creating a safe, welcoming and well-managed Gym experience in the Club. You will uphold high standards of service, Gym etiquette, equipment readiness and overall presentation. This role is also responsible for managing feedback and introducing relevant fitness initiatives and improvements to enhance member engagement.

We are looking for someone who

• Has at least 5 years of experience in asimilar capacitywithin retail,hospitality, or amembers' club environment.

• Has relevant fitness certification from authorised bodies such as ACSM, ACE or an equivalent accredited body.

• Has sound working knowledge of strength and cardiovascular equipment, safe exercise practice, gym risk management and basic equipment troubleshooting.

• A people-person withstrong communicationskills.

• Experience in managing vendors, trainers would be an added advantage.

• Prepared to work onweekendsand public holidays.
  

Key responsibilities include (but not limited to)

• Engage Members, understand their needs and ensure feedback and concerns are followed through promptly.

• Promote safe equipment use, proper exercise practices, Gym etiquette and Club policies.

• Oversee daily Gym operations, including opening/closing, cleanliness, presentation and operational readiness.

• Coordinate with Personal Trainers and internal teams to ensure smooth and effective Gym operations.

• Stay updated on fitness, wellness, technology and equipment trends, and recommend practical improvements.

• Support Gym planning, budgeting, revenue initiatives and expenditure management.