GxP Systems Support & Compliance Analyst

HonorVet Technologies; Aliso Viejo (CA); On-site; USD 78,000 - 112,000; Full time

Job summary

HonorVet Technologies in Aliso Viejo, CA is seeking a Business Systems Support Analyst for a 12-month contract to provide Tier-2 support across ERP, CRM, and regulated SaaS platforms operating in a GxP environment. You will focus on system stability, data integrity, and compliant operations while enabling efficient business processes.

The role requires strong problem solving, incident and change management, and collaboration with business users, vendors, Quality/Validation, and IT Security to

Qualifications

• 3+ years of experience in business systems or application support.
• Experience supporting systems in a GxP regulated environment (e.g., life sciences, med device, pharma).
• Understanding of validation concepts (IQ/OQ/PQ) and risk-based validation.
• Familiarity with incident management, change management and audit readiness.
• Strong troubleshooting and analytical skills.
• Ability to support multiple systems simultaneously and manage competing priorities.
• Strong written and verbal communication skills.

Responsibilities

• Provide support for multiple business systems (e.g., ERP, CRM, regulated SaaS platforms).
• Troubleshoot issues across applications, integrations, data flows, and user access.
• Resolve incidents and service requests through ITSM tools (e.g., ServiceNow).
• Perform basic system configuration, data corrections, and access management within approved procedures.
• Coordinate with vendors and internal SMEs for escalations and complex issues GxP & Compliance Responsibilities.
• Support systems operating in GxP regulated environments.
• Manage system changes in compliance with SDLC and GxP policies.
• Ensure data integrity, auditability, and access controls are maintained.
• Participate in audits and inspections by providing logs, evidence, and documentation.
• Partner with Quality, Validation, and IT Security teams on regulated changes Process & Knowledge Management.
• Create and maintain knowledge base articles, SOPs, and troubleshooting documentation.
• Contribute to standardization and continuous improvement of support processes.
• Support release activities, patching, and controlled deployments as needed.

Job description

HonorVet Technologies in Aliso Viejo, CA is seeking a Business Systems Support Analyst for a 12-month contract to provide Tier-2 support across ERP, CRM, and regulated SaaS platforms operating in a GxP environment. You will focus on system stability, data integrity, and compliant operations while enabling efficient business processes.

The role requires strong problem solving, incident and change management, and collaboration with business users, vendors, Quality/Validation, and IT Security to