GxP IT Associate Engineer, GxP IT Support

Moderna; Norwood (MA); On-site; USD 100,000 - 161,000; Full time

Benefits offered by this job

Competitive healthcare

Well-being programs

Paid time off

Bonus eligibility

Job summary

Moderna is seeking an IT Operations Specialist to join the site team in Norwood. You will partner with automation engineers, QC analysts, warehouse, and manufacturing operators to ensure robust, compliant systems and strong end-user support, including room AV.

The role emphasizes GMP data integrity, incident triage, change control in a validated GxP environment, and collaboration across QA, Plant Engineering, and Digital Core teams to coordinate downtime and restoration.

Qualifications

• Bachelor's degree in a related field or relevant experience.
• 1–3 years of IT system support in manufacturing and labs.
• Experience in BioPharma/GxP environments.
• Some experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS preferred).
• Experience with backup/recovery systems (Acronis, Veeam, N2WS, etc.).
• Experience with cybersecurity endpoint protection (CrowdStrike, Symantec, McAfee, etc.).
• Experience with infrastructure tools (Dynatrace, PagerDuty, Splunk).
• Excellent Windows and hardware trouble-shooting skills.
• Experience with Apple devices (MacOS/iOS, JAMF).
• Familiarity with ServiceNow and basic networking concepts.

Responsibilities

• Provide Tier 1 IT support for manufacturing operations across workstations, HMIs, scanners, label printers, and Thin Clients.
• Triage and resolve IT incidents, requests, and change controls with SLAs.
• Support change control activities in a validated GxP environment with audit trails.
• Use observability tools to monitor system health and resolve performance issues.
• Participate in endpoint protection and vulnerability management with security teams.
• Maintain CMDB, inventories, configuration baselines, and network documentation.
• Document tickets, repairs, imaging, data wiping, and asset tracking.
• Deliver a high-quality, customer-centric end-user experience.
• Collaborate with QA/QC/Automation/Plant and Lab Engineering and Digital Core teams on downtime/restoration reviews.
• Participate in after-hours or weekend support as manufacturing demands require.

Skills

IT support

GxP awareness

Windows troubleshooting

Apple device support

Customer focus

Education

Bachelor's degree in related field

Tools

VMware/Hyper-V

AWS

Acronis/Veeam

CrowdStrike

Dynatrace

PagerDuty

Splunk

JAMF

ServiceNow

Job description

The Role

Responsible for interacting with site operations, working alongside automation engineers, QC analysts, warehouse teams, and manufacturing operators. The role serves as the critical link between IT and Operational Technology (OT), delivering robust, compliant systems performance and exceptional end-user support. Additionally responsible for end-user support and AV for meeting rooms.

Here’s What You’ll Do

• Ensure compliance with GMP and data integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence.
• Provide Tier 1 support for manufacturing operations, responding to shop floor issues across workstations, HMIs, scanners, label printers, and Thin Clients.
• Triage and resolve IT incidents, requests, and change controls using a service-oriented mindset and SLAs.
• Support change control execution activities in a validated GxP environment, maintaining audit trails and system states.
• Use observability tools available to monitor system health and resolve performance issues.
• Participate in endpoint protection and vulnerability management in coordination with security teams using tools like CrowdStrike.
• Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation.
• Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking.
• Deliver a high-quality, customer-centric experience in all end-user interactions.
• Collaborate with QA, QC, Automation, Plant and Lab Engineering, and Digital Core teams to coordinate system downtime, restoration, and change advisory reviews.
• Participate in after-hours or weekend support activities as needed based on manufacturing demands.

Here’s What You’ll Need (Basic Qualifications)

• Education: Bachelor's degree in computer science, Information Technology, Industrial Engineering, physical science or related field or relevant experience.
• Experience:
• Minimum of 1-3 years of experience supporting IT systems in manufacturing and labs.
• Experience working in a BioPharma, GxP environment
• Some experience working with virtual environment (VMware/Hyper-V) and/or cloud platform (AWS preferred)
• Some experience working with backup/recovery systems (Acronis, Veeam, N2WS, etc.)
• Some experience working with Cybersecurity endpoint protection applications (CrowdStrike, Symantec, McAfee, Carbon Black, etc.)
• Some experience working with infrastructure tools (Dynatrace, Pager Duty, Splunk)
• Excellent Windows trouble shooting skills, as well as hardware trouble shooting skills.
• Experience with Apple device support for both MacOS and iOS, including the JAMF environment
• Experience with Service Now a plus
• Basic understanding of network routing, switching and firewall concepts.

Our Working Model

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

The salary range for this role is $100,400.00 - $160,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [e-mail].

Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.