Guitar Technician (Luthier) Store 861

Guitar Center

City of Yonkers (NY)

On-site

USD 30,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Mental Health Support

Paid Sick Time

Paid Holiday Time

Paid Vacation Time

Employee Discount Program

Tuition Reimbursement

Job summary

An established industry player in music retail is seeking a passionate Repair Technician to join their team. This role offers the opportunity to work closely with musicians and music enthusiasts, providing top-notch repair services for guitars and other instruments. You will be part of a creative environment where your skills can flourish, and you will have the chance to connect with customers on a personal level. Enjoy unique perks like gig leave for musicians and a comprehensive benefits package, including health insurance and tuition reimbursement. If you love music and have a knack for repair, this is the perfect opportunity for you.

Qualifications

Skilled understanding of repairing guitars is essential.
Ability to connect with customers and provide excellent service.

Responsibilities

Interact with customers to ensure a positive experience.
Service customer-owned instruments with high craftsmanship.
Maintain store-owned gear and complete warranty repairs.

Skills

Customer Focus

Initiative

Selling Techniques

Training Skills

Tools

Guitar Repair Tools

Job description

Pay Rate: $15.50/hr - $24.75/hr plus commission depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few special characteristics that make our Repair Technicians successful:

Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
Training: Able to effectively train learners and communicate info and techniques so that they are retained.

As our Repair Technician, you will:

Interact with customers, ensuring a positive customer experience
Service customer-owned instruments with a high level of craftsmanship
Maintain store owned gear, as requested
Complete warranty repair work
Additional duties as assigned

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Requirements: