Guitar Technician (Luthier) Store 109

Guitar Center; Orange (CA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Mental Health Support

Paid Sick Time

Paid Holiday Time

Paid Vacation Time

Employee Discount Program

Tuition Reimbursement

Job summary

An established industry player is seeking a passionate Repair Technician to join its team. This role is perfect for those who love music and want to make a difference by providing exceptional service and repair for customer-owned instruments. You will engage with customers, ensuring their satisfaction while honing your craft in a supportive environment. The company values creativity and offers unique perks like gig leave for musicians, along with comprehensive benefits. If you are dedicated to excellence in customer service and skilled in guitar repair, this opportunity could be your next step in a rewarding career.

Qualifications

• Skilled understanding of repairing guitars is essential.
• Ability to provide excellent customer service and connect with customers.

Responsibilities

• Service customer-owned instruments with a high level of craftsmanship.
• Interact with customers, ensuring a positive customer experience.
• Complete warranty repair work and maintain store gear.

Skills

Customer Service

Guitar Repair

Sales Techniques

Training Skills

Job description

Pay Rate: $16.50/hr - $29.04/hr plus commission depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Tech (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few special characteristics that make our Repair Technicians successful:

• Customer Focus: Understands customer service principles and is able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Selling: Able to work through the GC certification program to gain a base understanding of products and sales techniques.
• Training: Able to effectively train learners and communicate information and techniques so that they are retained.

As our Repair Technician, you will:

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store owned gear, as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians, we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Requirements:

• Skilled understanding of repairing guitars.

Preferences:

• Foundational product knowledge on Guitar Center products.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to [emailprotected].