Guitar Parts Support Specialist

Warmoth Guitar Products; Puyallup (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Employee Discount Program

401(k) with up to 4% employer match

Paid Holidays

Vacation and Sick Leave

Employee Assistance Program

Job summary

Warmoth Guitar Products is seeking a Customer Service Representative to provide exceptional support for musicians, retailers, and distributors. You will guide guitar models, specs, maintenance, and warranties while handling orders and inquiries.

The role requires 2+ years in customer service, a high school diploma, and familiarity with guitars. This is a full-time, onsite position with standard weekday hours.

Qualifications

• High school diploma or equivalent.
• 2+ years customer service experience.
• Experienced guitar player and/or bass player.

Responsibilities

• Interact with customers in a personable, positive, and respectful manner.
• Identify the customers’ needs and questions and address each of them.
• Review orders and communicate with the customer to resolve issues or incompatibility of parts.
• Manage escalated customer situations efficiently and professionally, remaining calm and collected.
• Answer phones, speaking in clear and calm tones, and adhering to approved call scripts.
• Reply to internal and external emails using approved templates.
• Process orders, thoroughly completing all steps when executing additions, changes, deletions, returns, etc.
• Maintain a thorough knowledge of all wood types, internal and externals parts, constructions, and compatibilities.

Skills

Excellent communication

Customer service

Problem solving

Phone etiquette

Team oriented

Attention to detail

Education

High school diploma

2+ years customer service

Guitar/bass player

Tools

Outlook

Word

Excel

Job description

Warmoth Guitar Products is seeking a Customer Service Representative to provide exceptional support for musicians, retailers, and distributors. You will guide guitar models, specs, maintenance, and warranties while handling orders and inquiries.

The role requires 2+ years in customer service, a high school diploma, and familiarity with guitars. This is a full-time, onsite position with standard weekday hours.