Guidewire Claims Support & Integration Analyst

Cognizant; Ohio; Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays & PTO

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Guidewire Claims Support & Integration Analyst to support critical claims data integrations across Guidewire ClaimCenter and downstream systems. You will improve data quality, investigate integration failures, and validate processing across the claim’s ecosystem.

You will work with business stakeholders, developers, and IT teams to maintain stability of claims integrations and support remediation, testing, and deployments in a hybrid Cincinnati, OH environment.

Qualifications

• Experience supporting Guidewire ClaimCenter integrations, claim processing workflows, or insurance technology platforms.
• Strong SQL skills with SSMS and/or Snowflake.
• Experience troubleshooting production incidents, integration failures, and data quality issues across enterprise applications.
• Knowledge of XML, web services, payload validation, and SoapUI for integration testing and analysis.
• Experience working with enterprise data platforms, data warehouses, and downstream validation processes.
• Ability to perform root-cause analysis and communicate findings effectively to technical and business stakeholders.
• Experience leveraging ServiceNow or similar ITSM tools for incident and problem management.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Investigate and resolve integration failures, data validation errors across claims systems.
• Analyze claim, payment, reserve, exposure, check, and contact data within ClaimCenter to identify root causes.
• Validate data movement across EDW, Snowflake, MarkLogic, and CDM environments.
• Build, review, test, and troubleshoot XML payloads and integration messages for remediation and production support.
• Collaborate with business and technical teams on incident management, defect resolution, testing, deployments, and process improvements.

Skills

SQL & SSMS

Production incidents troubleshooting

XML & SoapUI

Data warehouse validation

Root-cause analysis

ITSM tools (ServiceNow)

Analytical thinking

Tools

SSMS

Snowflake

SoapUI

IntelliJ IDEA

MarkLogic

CDM

Job description

About The Role

As a Guidewire Claims Support & Integration Analyst, you will make an impact by supporting critical claims data integrations across Guidewire ClaimCenter and downstream enterprise systems. You will play a key role in ensuring data quality, investigating integration failures, resolving production issues, and validating successful processing across the claim’s ecosystem.

You will be a valued member of the Claims Management IT team and work collaboratively with business stakeholders, developers, production support teams, data analysts, and integration partners to maintain the stability and performance of claims-related integrations.

In This Role, You Will

• Investigate and resolve integration failures, Sonic messaging issues, and data validation errors across claims systems and enterprise platforms.
• Analyze claim, payment, reserve, exposure, check, and contact data within Guidewire ClaimCenter to identify root causes and support issue resolution.
• Validate data movement and downstream processing across Enterprise Data Warehouse (EDW), Snowflake, MarkLogic, and Claims Data Mart (CDM) environments.
• Build, review, test, and troubleshoot XML payloads and integration messages to support remediation and production support activities.
• Collaborate with business and technical teams on incident management, defect resolution, testing, deployments, and continuous process improvements.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance in a client or Cognizant office in Cincinnati, Ohio. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What You Need To Have To Be Considered

• Experience supporting Guidewire ClaimCenter integrations, claim processing workflows, or insurance technology platforms.
• Strong SQL skills with hands-on experience querying and analyzing data using SQL Server Management Studio (SSMS) and/or Snowflake.
• Experience troubleshooting production incidents, integration failures, and data quality issues across enterprise applications.
• Knowledge of XML, web services, payload validation, and tools such as SoapUI for integration testing and analysis.
• Experience working with enterprise data platforms, data warehouses, and downstream system validation processes.
• Ability to perform root-cause analysis and communicate findings effectively to technical and business stakeholders.
• Experience leveraging ServiceNow or similar ITSM tools for incident and problem management.
• Strong analytical, problem-solving, and organizational skills.

These will help you stand out

• Experience supporting Guidewire ClaimCenter in a production support or application support environment.
• Knowledge of insurance claims business processes, payments, reserves, exposures, and related workflows.
• Experience reviewing integration mappings, application code, or Java-based integrations using tools such as IntelliJ IDEA.
• Familiarity with MarkLogic, Claims Data Mart (CDM), or enterprise data warehouse environments.
• Experience using Beyond Compare, Notepad++, or similar tools for XML and XSLT analysis.
• Exposure to AI-assisted productivity tools such as GitHub Copilot or Microsoft Copilot to support analysis, documentation, and troubleshooting activities.
• Experience mentoring team members and contributing to knowledge management and operational documentation.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary And Other Compensation

Applications will be accepted until October 25, 2026

The annual salary for this position is between $ 130,000 - $ 150,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.