Guestlist Moderator

Landed; Las Vegas (NV); On-site; USD 18,000 - 23,000; Full time

Job summary

Tao Group Hospitality in Las Vegas is seeking a Guestlist Moderator to verify reservations and grant access to venues. You will serve as a liaison between promotions, VIP services, and guests, and help maintain crowd control in a high-volume nightclub atmosphere.

This role requires attentiveness, professional communication, and the ability to work evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Proficient with Windows OS, POS systems; Oracle knowledge preferred.
• 21+ years of age.

Responsibilities

• Remain alert for suspicious persons or activities.
• Identify intoxicated, disorderly, or insubordinate guests and reports them to Security.
• Assist guests with entry to the venue.
• Maintain professionalism and friendly atmosphere at the workplace.
• Communicate professionally with management.
• Provide customers with information and directions.
• Inform management of any complaints, comments, or incidents.
• Assist and/or complete additional tasks as assigned.

Skills

Verbal communication

Written communication

Customer service

Crowd control

Team player

Stand for long

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Windows OS

POS systems

Oracle knowledge

Job description

Pay rate : $15/hr

Job Description

The Guestlist Moderator facilitate guest's entry into the venue by verifying their reservations and allowing access to the venue. This position serves as a liaison between promotions, VIP services, and guests. Maintain crowd control, prevent theft and discourage altercations in a high-volume nightclub atmosphere by notifying security as needed. Work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Keep informed of door/pricing changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Remain alert for any suspicious persons or activities
• React professionally and rationally in emergency and pressure situations
• Identify intoxicated, disorderly, or insubordinate guests and reports them to Security
• Communicate professionally with all management from Host Hotel/Casino
• Assist all Guests with entry to the venue
• Maintain professionalism at the work place and with co-workers and patrons
• Attentive to all company related events and upcoming venues and changes
• Maintain a proper and professional appearance and attitude
• Maintain and promotes a friendly atmosphere for customers and co-workers
• Provide customers with information and directions
• Inform management of any complaints, comments, or incidents
• Perform all prior arrangements to be ready to start at scheduled in time and also completes all necessary duties by end
• Accurately assess number of group then cross off guest list and hand out ticket accordingly
• Constantly pays attention to surroundings and to customers
• Assist and/ or completes additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• i.e. High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
• 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

About Us

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.