Guest Srvcs Agents 3-11pm Full Time | Fairfield Inn by Marriott Des Moines West

PM Hotel Group; West Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Guest Services Agent to join their team at a vibrant hotel. This role places you at the heart of guest interactions, where your cheerful demeanor will create a welcoming atmosphere. You will be responsible for ensuring every guest receives top-notch service while managing the front desk operations. If you thrive in a busy environment and enjoy helping others, this opportunity is perfect for you. Join a growing hotel company that values flexibility and offers great perks like hotel discounts and competitive pay. Your journey to an exciting career in hospitality starts here!

Benefits

Hotel Discounts

Flexible Schedule

Competitive Pay

Qualifications

• 3-6 months of related experience preferred.
• Must be a people-person with excellent customer service skills.

Responsibilities

• Provide exceptional service from check-in to check-out.
• Communicate clearly and maintain professionalism in a fast-paced environment.

Skills

Customer Service

Communication Skills

Cash Handling

Professionalism

Education

High School Diploma or Equivalent

Tools

Property Management Systems

Computers

Databases

Job description

Guest Srvcs Agents 3-11pm Full Time | Fairfield Inn by Marriott Des Moines West

Job Category: Front Desk

Requisition Number: GUEST016243

Posted: April 13, 2025

Employment Type: Full-Time

Location: Fairfield Inn & Suites DMW
7225 Vista Dr
West Des Moines, IA 50266, USA

You will be at the center of the hotel's universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities