Guest Services/Ushers/Ticket Takers - Ascend Amphitheater

Live Nation Entertainment; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Live Nation Entertainment seeks Guest Services/Ushers/Ticket Takers for its Ascend Amphitheater in Nashville. The role involves delivering exceptional customer service, resolving inquiries, and assisting with venue operations. Candidates should have a high school diploma and at least two years of customer service experience, along with strong communication and problem-solving skills.

Qualifications

• Minimum of 2 years in Customer Service roles.
• Strong verbal and written communication skills.
• Physical ability to walk, climb stairs, lift 50 lbs+.

Responsibilities

• Deliver exemplary customer service to foster loyalty.
• Respond to inquiries and resolve concerns effectively.
• Assist with venue closing duties and sustainability efforts.

Skills

Problem-solving

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Guest Services/Ushers/Ticket Takers - Ascend Amphitheater

Join us to apply for the Guest Services/Ushers/Ticket Takers - Ascend Amphitheater role at Live Nation Entertainment.

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprising Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. We operate over 45 venues across the United States, creating memorable live music experiences.

Who are we?

Employees play a key role in delivering exceptional service. We prioritize SAFETY for everyone, show CARE in all interactions, and strive for ENCORE moments of service excellence. Our commitment to EFFICIENCY helps us stay organized and effective.

The Role

The Guest Service team interacts with customers to provide information, handle inquiries, and resolve complaints, ensuring a positive experience.

Job Functions

• Deliver exemplary customer service to foster loyalty.
• Respond to inquiries via phone or in person, resolving concerns effectively.
• Refer unresolved issues to appropriate departments.
• Promote and sell additional services or products.
• Provide information, take orders, cancel accounts, and document interactions.
• Participate in sustainability efforts, such as recycling and waste management.
• Assist with venue closing duties, including collecting recyclables and storing equipment.
• Perform other duties as assigned by the Guest Services Manager.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years in Customer Service and communication roles.
• Strong problem-solving and strategic thinking skills.
• Excellent verbal, written, and interpersonal communication skills.
• Judgment, tact, and diplomacy.
• Teamwork and program execution abilities.
• Physical ability to walk, climb stairs, lift 50 lbs+; occasional sitting.

If you meet these qualifications, apply online at: https://www.livenationentertainment.com/careers/. Applicants must have valid work authorization in the U.S.

Live Nation Entertainment is an Equal Opportunity Employer, supporting diversity and inclusion in the workplace.