Guest Services Temp

Davidson College; Davidson (NC); On-site; USD 18,000 - 23,000; Part time

Job summary

Davidson College's Carnegie Guest House seeks a friendly, part-time team member to perform general housekeeping, assist with guest check-in/check-out, and support breakfast service on campus. The role requires a HS Diploma and at least one year of experience, willingness to follow directions, and the ability to work well in a team.

Basic computer skills and knowledge of reservation software are a plus for reservations and guest inquiries.

Qualifications

• HS Diploma and minimum one year experience.
• Willingness to take directions but able to assess needs and take action when necessary.
• Ability to work well as part of a team.

Responsibilities

• Clean, scrub, mop, shampoo, and polish floors and surfaces as listed.
• Assist with breakfast setup and guest service tasks including check-in/check-out.
• Create reservations and take payments as needed, and answer guest questions about Davidson College.
• Perform laundry and maintain inventory of tools and supplies.

Skills

Teamwork

Customer service

Attention to detail

Education

HS Diploma

Tools

Reservation software

Job description

Join our Guest House Team at Davidson College! The Carnegie Guest House is a bed and breakfast located on Davidson's campus. Guests are typically alumni of the college, parents of current students, or prospective students and their families. We are seeking a positive individual to perform general housekeeping, interact with our overnight guests, help set up breakfast each morning, assist with guest check-in/check-out, and support the supervising staff with day to day operations.

The position is part-time working every other weekend from 7:30am-2:00pm. This position will be called upon to work independently. The Guest House team is a small, close-knit group and Davidson College is a terrific place to work!

Responsibilities:

• Clean, scrub, mop, shampoo, and polish floors,
• Clean walls, windows, woodwork, venetian blinds, fixtures, carpets, entrance/exit mats and other surfaces.
• Sweep and clean walkways
• Clean showers in guest rooms
• Clean and disinfect restrooms
• Empty trash containers and sanitize such containers to meet college standards and sanitary requirements on as needed basis.
• Pull trash and recycling and place in assigned locations for pick up.
• Keep inventory of tools and supplies needed to complete all necessary task
• Work every other weekend and some holidays
• Maintain a welcoming environment for students/staff/guests
• Maintain good employee relations
• Makeovers/clean guest rooms
• Laundry
• Create reservations
• Take payment
• Check-in/out guests
• Call/email guests
• Run reports

Required Qualifications:

HS Diploma and minimum one year experience

Willingness to take directions but able to assess needs and take action when necessary

Ability to work well as part of a team

Preferred Qualifications:

Basic computer skills

Ability to learn the reservation software

Ability to work unsupervised

Knowledge of the campus and surrounding area a plus

Job Duties

75% Provides guest room housekeeping with the changing of beds, towels, cleaning of r

5% Supervises breakfast for the guests with the set-up, monitoring and clean up

20% Provides services to guests including check-in, check-out, printing boarding passes and maps, making reservations, reply to emails, make phone calls, taking payment, and answering questions about Davidson College for guests

Physical demands: balancing, carrying, pulling/pushing, repetitive movement, standing, bending, climbing, reaching, sitting, twisting.