Guest Services Team Member

The Salvation Army USA Western Territory; Scotts Valley (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

The Salvation Army USA Western Territory seeks a Guest Service Team Member to maintain the dining hall and support meal service on weekdays and weekends. Responsibilities include setting up dining areas, restocking supplies, assisting with meal service, and ensuring cleanliness.

This role requires Food Handler's certification, the ability to work independently or with a team, and strong time management. Candidates should be reliable, detail-oriented, and uphold safety standards for guests and

Qualifications

• Food Handler's Card is required.
• Ability to work independently or in a team.
• dependable, and able to maintain cleanliness and safety.

Responsibilities

• Set up dining room before meals as needed based on group needs.
• Prepare coffee, restock supplies, and clean beverage station.
• Assist with meal service and meal preparation as directed.
• Keep dining hall and restrooms clean and stocked.

Skills

Teamwork

Leadership

Time management

Detail orientation

Integrity

Professionalism

Customer service

Safety awareness

Diversity & inclusion

Education

Food Handlers certification

Tools

Office equipment

Kitchen equipment

Janitorial equipment

Job description

OVERVIEW:

The Guest Service Team Member is responsible for maintaining the dining hall and supporting meal service during the week and/or weekends. Key duties include preparing dining areas, cleaning and sanitizing, washing dishes, organizing the kitchen, assisting with meal preparation, and ensuring all guest and meeting spaces are well cared for. This role works closely with camp staff to provide excellent hospitality and support group needs as required.

DUTIES AND RESPONSIBILITIES:

• Set up the dining room before each meal based on group needs and the Detail Sheet
• Prepare coffee, restock supplies, and clean the beverage station as needed
• Be available during meals to answer guest questions and connect them with appropriate staff
• Assist with meal service and meal preparation as directed
• Empty trash, recycling, and compost bins and replace liners and coordinate trash removal with maintenance
• Clean dining hall windows and doors
• Clean and reset the dining hall after meals by wiping tables and chairs, sweeping, and mopping floors
• Check, restock, and clean public restrooms before and after meals in all required areas
• Assist with group and camp needs as requested, including program support
• Wash, sanitize, and store dishes, pots, and pans
• Keep dishwashing areas clean and organized
• Sweep the kitchen floor after each meal
• Sweep and spot mop the dining room floor
• Mop the kitchen floor at the end of the day
• Clean and prepare pans, cleaning cloths, and utensils for meal service
• Maintain cleanliness of outdoor trash and mop storage areas
• Support the Food Service Manager and kitchen staff as needed to ensure efficient kitchen operations
• Other related duties as required

EDUCATION AND EXPERIENCE:

• Food Handlers certification (required)

SKILLS AND ABILITIES:

• Ability to work independently and as part of a team
• Self-motivated and able to motivate others
• Strong leadership and teamwork skills
• Effective time management and organizational skills
• Ability to meet deadlines and work well under pressure
• Detail-oriented with strong accuracy and attention to detail
• High level of integrity, dependability, and professionalism
• Energetic, personable, and reliable
• Ability to work effectively with people from diverse backgrounds
• Ability to identify and respond to safety hazards related to assigned equipment and vehicles

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software
• Relevant kitchen equipment
• Relevant janitorial equipment

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Licenses & Certifications

Food Handler's Card (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.